I really hate going to this location, but only problem is that its more convincing to me, it come in the way of my work... anyhow, i have complaint about their staff and service, i usually take tea/coffee drive through, but most of the time their tea is not hot enough to drink, and they dont even follow ur order, u order different sugar and they put different sugars, and they never bother to mix the suger in tea, bagel u will order are never toasted or done the way u order them... today again samething happen, i order tea n bagel, tea was cold and i check it over the window n ask them to warm it (i dont know if she did, cause she return the same cup within 5-10 second and it was same amount of hot) she return to me and close her window, and bagel was not toasted and not even warm as i order, i mean there were no line in drive through window, still they are in rush to serve u cold coffee and cold bagel, wake up tim horten, stop ripping people off and if u cant provide the service, get some professional staff who can serve ur customer well... anyway