I walked into the Tim Horton's and ordered 1 dozen donuts and asked if they could be packaged in 2 smaller boxes because they transport better. The teller rang it up as (2) half dozen orders chargin $4 more than the cost of a single dozen. I said i didn't order that. The teller got the manager who became extremely Rude stating that it was company policy. I left without a purchase, went home and sent an enquiry to Tin Horton's head office explaining what had happened and asked if this was policy. I received a telephone reply Appologizing for the treatment i received at Tim Horton's Campbell River outlet and informing me i should not have been charged for 2 half dozens when my order was for 1 Dozen. The Tim Horton's rep said It is not unrerasonable to ask for the order to be packaged in 2 smaller boxes.
They said they would inform the regional Manager and get it straightened out.

I just returned to the same store a month later and placed the same order... Same thing all over again . When I explained what head office stated on the subject. The teller went and got the head Manager who was extremely rude and refused to listen or contact Head office. What a waste of time. Customer Service = 0

Conclusion... The Tim Horton's Campbell River store is opperated by theives deliberatly overcharging its customers. If your a charity is receiving money from this store its likely stolen from unsuspecting customers who've been over charged.

I'll be filing another complaint with head office as well as a letter to the editor of our local paper.

I am in this location everyday and I notice the same things happening when one particular supervisor is working. This supervisor walks past the counter clearly seeing me in line. She then goes and stands by the drive thru window and yells for staff to come from the kitchen to clear the line. It would have been a lot faster and I would have been a lot happier if she took the minute to serve me. Honestly I do not think this is the romodel you want for your staff.. This supervisor to me looks very lazy. I stood there thinking why couldnt she serve me when she only walks by to go and do nothing at the drive thru. The management at this location need to train her over and advise her that serving customers should be number one priority. I truly feel sorry for the regular staff that have to deal with this supervisor..

I use to really like Tim Hortons but i have to say that in the past few years they have gone down hill. It doesn't matter which location i have gone to they seem to always make miststakes with the drinks or food! on this particular day my parents stopped in one to pick up some lunch for all of us. When they got to my house they gave my son the broccoli soup that he loves so much. As he was eating it he spit out something...(he's 6 yrs old) and when i asked him what happened he said he had something in his mouth. It was a piece of sharp PLASTIC! i couldn't believe it! he could've swallowed it! I'm so greatful that he didn't. I am not going to be eating anything from them again.
I'm going to go and complain to the manager and the head office.
As for the coffee...they messed it up as well...ALWAYS! I don't understand how they can mess up making coffee every other time that we go. I think i'm going to start going to Starbucks!

I am a regular customer at the Tim Horton's franchise in the West Edmonton Mall location. There were a few times where I fell short on change, "Twice to be precise". When I was short, the cashier was sympathetic to my embarrassment. I thought this was really good service. "In fact I would have taken it so far as to recommend the branch to several of my friends, that the people working there are great." A few days later, I went in to buy my usually extra large, with 2 cream and 3 sugar. When I noticed that my embarrassment obviously circulated amongst the employees. I was immediately branded a dead beat, broke bum. Though I paid in full, I was given poor service. I wasn't greeted with a smile and warm face as I usually was. Instead, I was given disrespectful service, and hastily rushed out. I would have said fast service, had my thank you, and quote, not been ignored, as well as the managers offensive glare (Broke-Loser). I felt everyone standing behind me, noticed, and immediately gave me the same title. Tim Horton's left me feeling, like stain on the nicely polished shoes of society. As a college student taking business administration, I submitted a revue to the head office, and posted my complaint, for the world to see. I would have stopped buying from the store, without even giving them the satisfaction of a bad revue, had their product not been a favorite of mine. There's no problem with the product...There's a Problem with the place (Distributor). If improvements are not made..." I hear Star Bucks has really good coffee, and I'm sure my children will enjoy it, when their of age, to drink coffee."

I have been a twice maybe three times a day Timmies customer for almost 10 years now and recently switched to decaffinated coffee for medical reasons and am very disappointed with the quality or consistency of quality for decaf coffee. Ive always thought timmies had a 20 mins fresh standard but over the past week I have had 3 or more coffees that have been absoultley HORRIBLE burnt beyond belief. I am a chef and I know quality is key in serving customers and fresh is always the best way to go. I know and have experience many many crazy days at timmies but is it honestly that difficult to dump a pot and make a new one?? Should I be going in at 4am when I grab my coffee and ask them(pester them) to make me a fresh pot of decaf?? I dont want to be that pushy customer but Im educated enough to know that my money has high expectations and deserves more than this black glit that they try to call coffee...NEXT time Ill be going straight to the manager...I hope she/he is awake and working at 4am this week!!! This is every single timmies between napanee and Kingston...

dissatisfied customer