April 6, 2011; 11:10 am. Waited in drive through line at TH, ordered a coffee and toasted C&R bagel with butter. Moved to the window, paid, received correct change, received correct coffee, was told the bagel would be another minute. Waited three minutes (was watching the dashboard clock). Two female staff members were busy talking behind the drive through window. One would enter a purchase into the till, then turn around and talk; the game being to do what you needed to do quickly, then chat with your co worker.. A third female co -worked joined them, then a fourth showed up at the window and laid a bagel on the counter, and said plainly "Toased C&R bagel with butter" then stood and joined the conversation with the other three. After another minute and a growing lineup behind me, I drove away without the bagel.
Now, I don't care about who the people are, or way they come from, but I do wish they would grasp the idea of efficiench and customer service. It was apparent that the staff I saw were more interested in socializing then serving. There was a line up inside the location, and an even bigger one in the drive through once this was all done. When I initially pulled up to the window, there was one (1) vehicle behind me, when I left there was several cars behind me, and, several more lined up in the parking lot.

I've spent way too much money at Tim Ho's because of convenience, especailly when I have to work graveyard shifts. As I've complained before, the quality is way down along with the sizes of EVERYTHING since tim hortons was sold to Wendy's many years ago. Heck, prices are up too (not that most of us have noticed the changes).. but think about it.. 7 years ago you could barely finish a single apple fritter, it cost you 64 cents with tax, and it was baked FRESH in the back a few hours earlier! Now, before I get into TOO much of a rant, this complaint is about a specific incident. Unfortunately, out of convenience, I have spent a few thousand dollars at Tim hortons every year (between my girlfriend and myself). That will likely be changing now. A week ago we went to the CedarHill Tim ho's, got a couple XL drinks (for about 5 bucks) and a muffin and donut. I wanted a honey crueller, they don't compare to the original.. but they're one of the donuts that I still find 'good', or so I thought. This one was the SMALLEST I have ever seen. almost as small as a muffin. It was also almost completely un-iced. I did not return to this location for about a week beause it doesn't have a drive-thru. When I did return, I ordered the drinks for myself and my girlfriend and then mentioned my dissapointing honey crueller from before. The worker behind the counter (who may have been a manager?) was extremly rude, attempted to embarass me infront of the line up by questioning why it took me a week to complain. I explained that I had eaten the donut after driving away, and was dissapointed. I stated I hoped it would be replaced with a proper honey crueller. He laughed and told me he couldn't help me. I am a professional that has spent way too much on empty calories at this imposter of a good Canadian business. The impolite Asian man behind the counter of the Cedarhill tim hortons in Victoria yesterday, March 16th needs to grow up and get some customer service skills. I hope you're reprimanded if you continue to be so impolite, especailly to a repeat customer such as myself.

Coffee not always fresh and not served properly, eg: too much cream, sugar or old (more than a half hour). When we pay $2.00 for a large coffee we deserve to have
a coffee thats fresh and to our liking eg: not too sweet or too much cream. Further I would like to be asked if I wanted a mug or paper cup!!! If I drink my coffee in the store why would I need a paper cup?? Their just too lazy to wash the cups. Plus they are adding to the massive waste at our landfill sites!!

It was Sunday on Jan 23, 2011 at 5:00pm when we went to Tim Hortons. When ordering a chedder cheese bagel and coffee, we found that Mohammed was too uncaring and slow. When we got the cheese bagel we found it was almost completely burnt. This was bad service. We hope that the management takes corrective action with this employee. We would also appreciate a free bagel in return for this poor service. We intend to tell all of our friends and family about how dissatisfied we were with this location's poor customer service.

We live in the area where the Tim Horton's restaurant is located. The sidewalks on the front, side, and back of the restaurant never have the snow removed making them very dangerous and impassible. The other businesses around them make sure the snow is removed. Not impressed!