You see the staff at tim hortons just dont give a shit.Yes they get min wage, but that is all they deserve and most cases to much.They are working there because due to lack of education or english speaking there choices are limited.I can tell the color of drive through server, by length and speed of line.
Instead of pretending to care, and try making something of them selves as Manager ect, but they just like being stupid and ignorant.I have a tims across the street from my house.I have to drive to another down street due to stupidity.I have writen tims and sugested they do secret spot checks as a customer to there franchises, but they think there to big to care.Well GM felt the same way, and there done.

I think you may enjoy this little story of my most recent complaint worthy expierence at Tim Hortons... I should start off by saying I am... well was, a frequent daily Tims customer (3x daily give or take.) That being said I think you can imagine how I had thought of their service before and that besides being falsely accused of harassing an elderly couple outside a location in my hometown when I was 16 by a manager, the expierences have been pretty good.

I along with several friends went to tims after the GSP (UFC 124) fight Saturday December 11th 2010. I placed our orders, swiped my card into the POS machine and did my thing before giving the system back to the employee. As she is standing there in her own little world the machine is beeping like CRAZY, getting a little annoyed, I tell her that she needs to press the 'Ok' as that is what the system is prompting her to do. STILL nothing, so I point to the OK button on the POS system and say you need to press the button! No sooner do I this the Lady working the drive through comes swooping in and goes nuts saying that she'll have me charged for tampering with their equipement and how dare I touch their machine (she also mentioned biting my finger off.)

All of this being said, I would like to know when pointing suddenly constituted as touching, seeing as how after I handed the POS system back to the employee no physical contact between it and myself was made.

I can assure you that I will NEVER go to Tim Hortons ever again. I have never been more embarassed or outraged in my life.

I would like to report a VERY RUDE and CARELESS Tim Hortons franchisee or owner by the name of MARK WALSH. He owns and operates around 4 Tim Hortons stores in the heart of Toronto which is downtown Toronto. His franchise business which operates these 4 Tim Hortons stores is called M.F.W. limited.

On Thursday, November 19, 2009 at one of his locations which is on 175 Bloor Street East, Toronto, Ontario Canada, M4W 3R8 (416) 551 7702; he had UNLAWFULLY INSULTED and HARASSED one of my friends who was working over there. My friend was an employee of Mark Walsh and was about to negotiate his contract with Mark Walsh on his last day as a baker when all of a sudden Mark Walsh had UNLAWFULLY blurted these words to my friend: "NO! YOU ARE NOT WORKING HERE NO MORE, NOW GET OUT! AND FOR COLLECTING YOUR RECORD OF EMPLOYMENT, I BET THAT YOU COLLECTED THOSE RECORDS A LOT BEFORE BECAUSE YOU HAVE A LACK OF WORK!". My friend was then surprised to hear what came out of Mark Walsh's mouth but he then felt sorry for Mark Walsh because he probably had thought that Mark Walsh was angry about something else so my friend then proceeded to offer a "farewell handshake" to Mark Walsh but then Mark Walsh STUBBORNLY HAD REFUSED the shake and had angrily told my friend to "LEAVE IMMEDIATELY" and had RIDICULOUSLY ESCORTED my friend outside the kitchen area. As soon as my friend had texted this incident to me while sitting down in dining area, Mark Walsh then proceeded to UNLAWFULLY HARASS my friend by telling him to "LEAVE THE STORE" and that he is "NOT WANTED HERE NO MORE!". My friend then got angry at Mark Walsh and said that his business was ridiculous, Mark Walsh then replied "YOU HAVE A NICE DAY!" in a SARCASTIC TONE and as soon as I came over there to pick up my friend from that store, Mark Walsh then proceeded to WAIVE HIS HAND IN A "Sweeping motion" SARCASTIC WAY TO ME AND MY FRIEND AND SMILED MALICIOUSLY AT THE BOTH OF US in a SARCASTIC WAY.

I would like to say to Tim Hortons corporation that Mark Walsh and his unorthodox business practices should be reviewed and examined because what he had done to me and my friend was VERY UNLAWFUL and UNJUST. Tim Hortons has a 20 MINUTE WAITING POLICY, and that policy is waived if you purchase something. The main reason why my friend was sitting there was because he was waiting for me to pick him up and I WAS GOING TO BUY COFFEE from Mark Walsh's establishment, but after what he told to my friend, and PURPOSELY KICKING HIM OUT OF HIS STORE, and MALICIOUSLY SMILING AT ME, I WILL NOT GO TO ANY OF HIS ESTABLISHMENTS EVER AGAIN!

Mark Walsh also owns 3 other establishments in Toronto. They are on the intersections of:

1) Yonge and Davisville: 1910 Yonge Street, Toronto, Ontario M4S 1Z3 (416) 481 0209

2) Bloor And Sherbourne: 419 Bloor Street East, Toronto, Ontario M4W 1H7 (647) 427 5105

3) Yonge and St. Clair: 1521 Yonge Street, Toronto, Ontario M4T 1Z2 (416) 922 9993

Please avoid buying anything from all 4 of his locations as he is careless and unprofessional in operating a Tim Hortons franchise and head office should look into this matter.

i work at this tim hortons in calgary and the things that the manager (Donna) gets away with as far as bullying, harrasment and verbal abuse of workers in front of other workers and customers is ridiculous. And to make it even worse when the complaints are brought to the attention of the owner and Tdl themselves everyone turns a blind eye to it and brushes it off. Here are a few examples of what she has done and gotten away with and in every case each worker was either transfered out of the store to shut them up or they were forced to quit due to the mental stress and anguish inflicted upoun them by this manager. All of this supported by the owner of the store which is even worse. In all cases below the victims of her abuse were the ones punished for her actions instead of her being the one punished and dealt with and it still continues to this day as i am watching it happen to a fellow worker at the time. Her name is Valerie and she deserves none of the actions this manager is inflicting towards and upon her.

#1. A pregnant worker who had a note from her doctor stating she could not sweep or mop the manager made fun of her in front of other workers and customers mocking her because she could not do these duties causing the woman to break down emoitionally and forcing her to take early maternity leave.

#2. A worker worker the manager didnt like she suggested in front of workers that this woman was a slut and a whore and that she would sleep with any guy in thier trucks in the parking lot. This inflicted tremendous emoitional anguish and stress upon this worker. the resolution ? theowner transfered the worker to another store making her feel like it was her fault and the manager was left to continue reining terror and harrasment on her next victim.

#3. She constantly makes racist comments and remarks towards the east indian and native girls saying i will never hire brown girls again because they are lazy and only show up for work when they want to. She has made these comments numerous times reducing workers to tears and instilling fear upon them that because they are of a different race that they fear that they may lose thier jobs, because the manager will replace them with caucasion workers.

#4. Another worker that had a bad back was ridiculed and berated in front of customers and other workers to the point that she broke down mentally and emotionly and quit her job because of it.

I could go on and on but i think you get my point. I have watched for years what she has done and i can not stand by quitely anymore without letting people know what kind of store owner and manager they are supporting by buying product from this store. Workers in this workplace should have the right to a workplace free of this kingd of bullying, harrasment and racism. Am i wrong or right? Please voice your opinions and please help make this company aware of how wrong these actions by this manager are.

3 orders, none of them right. I ordered chicken salad on a toasted roll& coffee in a mug with cream doughnut. what I got was egg salad on a cold roll, coffee in a paper cup, and a Bavarian cream doughnut.

my friends both ordered ham & Swiss sandwich without tomato.. guess what.. tomato on both sandwich. Neither of them toasted as requested.

you would think they would have got SOMETHING right!