Time life has an order process that does not involve a person. We ordered something that we saw on television but did not notice that the ad said 4 payments. all we noticed as $49.95. When we ordered, it is all machine done. The total price is not quoted until the very end of the process and there is no opportunity to finally accept the sale or not. After the ordering process and after the computer hung up on us, we called back immediately to stop the order and they said it could not be done. We called the office that night and the next day and according to Time Life, there is no way to prevent the order. I do not believe this. They have a great system to take your money, but no way to provide customer service or to stop an impending order. I am certain a person could stop this order. Instead, they want us to send the order back after it comes. What will be the time frame for this to be removed from my credit card? This is a terrible business practice that has no interest in customer service. We finally spoke to a manager but during the conversation it was obvious she could care less and instead we could here her typing while on the phone and having nothing to say but "sorry sir".

I will never purchase anything from Time Life and I hope I can convince at least one other person to follow suit.

I ordered a 16 CD Country Western Set for my father's Father Day gift on 05/27/09. I ordered it online and it did state it was on backorder. Almost 3 months later, I called and the Customer Service rep said it was STILL on BACKORDER and she recommended another CD set. I agreed to the new order to find out they were billing me DOUBLE what the online price was!!! When I contacted customer service for them to adjust my account, they tell me I have to return the new set, wait for the credit and then order it again!!!

I will never do business with them again and hopefully this will protect other people from getting ripped off!!!

I ordered DVD's online from TimeLife.com after I saw a commercial. I called to check on my order since I did not receive any shipping information. The rep verified my order and shipping address. After waiting 2 weeks the order still did not arrive. I called again and was told to wait. I waited & called again. The rep said the shipping address was incomplete but assured me it was sent to the incomplete address and I should receive it. I called again after not getting my DVDs, they send they would send out another set of DVDs. Again, I did not receive my order. I called again. In the conversation with the rep, I asked how my order was sent. I got THREE different ship methods in the course of the conversation! I asked for a full refund the REFUSED to refund my money. I spoke with a supervisor who said I have to wait 30 days from 'their last ship date' to request a refund. I told them they have continually lied about my order, that I do not believe they have any intentions of sending my order. I reported them to my bank and made a fraud claim against the company. I also have reported them to the BBB in Iowa. I still have not received either of the DVD sets they said they shipped. I would advise that this company should be avoided.