I had been time warner cable customer for last 4 years. Since beginning of this year, my internet would just get disconnected for no reason for weeks at end. I called the service and they sent someone out and found out that my main cable line was disconncted from the box which only time warner people had access to. Since I didn't call right away even tho it had nothing to do with me they wouldn't credit me for the duration of time I didn't have service. And it happened again a few month later and again a month after that. When last time the service guy came out and told me that they didn't have my unit # on the form he received. After 4 years under the same service, they didn't have the correct address? I was told I should go into their office and correct my address. I did. The technician said he couldn't fix the problem because they completely removed my cable line so he couldn't fix the problem but would come back next day to fix it. Next day comes, no call, no technician. I am awed at how they can conduct their business this way and still in business. Time Warner send their technician out to disconnect the cable from the main box only they have access to of the paying customer's cable because time warner didn't have correct address on their system but they are able to send me bills every month with correct address on it. Meanwhile I have to pay full charges even tho I had nothing to do with all these non sense.

I feel so helpless since all these big company's monopolizing the whole area, you are left with no choice.