I terminated services with Time Warner Cable Kansas City at the end of August. Once I called to cancel the service I took the disconnected cable boxes and cable modem back to a local store and received a receipt for the equipment. The employees at the store were very friendly and professional. The problem arrose when a technician showed up at my residence to "supposedly" disconnect the service. The pole where the service line comes from isnt even on my property yet the man opened my fence letting my 2 dogs loose. He never came to the door to ask permission and once releasing the dogs he merely returned to his vehicle and left. He never attempted to contact myself or anyone at my residence; he very unprofessionally sneaked away. He returned a day later and again attempted to gain access to my yard. This time my mother-in-law who babysits my 2 year old stopped him. He first tried to lie about the issue from the previous day and once he knew he was caught stated the dogs were not his problem and again left. My mother-in-law told him the pole where the services come from were in a neighbor's yard.

I realize these type of employees are all contractors but I would think TWCKC would check up on these people a little harder. No positive customer service points awarded here. I am letting everyone I know that uses or is looking into TWCKC to look in a different direction.