I wish I knew about customer complaint boards & read them before we decided to go with Time Warner again. We have Time Warner triple play & we were moving so I wanted to transfer my service over to the new address. The day after I called it in to schedule the transfer for a future date, my phone died. I asked customer service if it was inadvertantly turned off by mistake. They said no, it was a technical issue & that a technician was going to be sent. After staying home for the 4-hour window they gave me, they were a no show. The reason? They went over to my new address & saw that no one was there. I was furious, saying that the transfer was set for a future date. When the technician finally showed up at a rescheduled date, he said that my phone service was turned off by mistake. That was the very first question I asked customer service, but they never bothered to check, just giving me a pat answer. So I wasted countless hours over the phone, plus 6+ hours for something that should have been caught within 3 minutes of my first phone call. Then the date of the transfer comes & I wait at my new apt. for 4 hours. No show. The appointment had been cancelled, without my knowledge, by the technician. By now, I am yelling at customer service but they couldn't even offer me the reschedule time that I wanted, despite the fact that a) they turned off my phone service when they weren't supposed to; b) they didn't bother to check even when I suggested a reason; 3) no shows for two appointments, for whatever reason; 3) they cancelled my transfer appointment without my knowledge. Throughout this whole ordeal, I spoke to several reps, one of whom had a very bad attitude, mouthing off to me even when I was trying my best to be polite.

Ineptitude. Terrible training. No motivation to take action to help the customer, even when that is their job. Total lack of accountability, even though the mistakes were clearly made by them. No apology from them or even the supervisor. Bad attitude. I could go on & on.

Now, I still have to deal with them for billing. Despite the fact that they said they would maintain my price lock guarantee & that I would get one free month, I got stuck with a bill that is $80 higher than my old bill. I was told that it was only $10.95 extra to get HD cable & DVR. I'm dreading having to deal with them, as it is clear that they are not customer-focused & are unwilling to look into issues.