I have time warner road runner internet service and over the course of the last 10 months I have had 4 techs out to fix the problem. What is the problem you ask? Well I get intermittent internet service. My modem shuts down and then takes appox 10 to 15 minutes to come back on. The last 2 techs I've had out both have told me that it's not a modem problem it's a problem with the Mass Pro Taps at the street that were left over from Adelphia and Comcast cable. They are going bad and cause the problem yet since there is no other cable company to compete in my area the powers that be have decided to look the other way and just hope you deal with it. According to techs the corporate big wigs don't want to spend the money to fix the issue. I don't know about others in the area who are having this problem but this is no way to run a business. I understand that the issue arises from when the weather changes with the seasons and now that it is again my internet is encountering the same signal loss and reboots yet again. Elyria, Ohio

Everyday I see two Time Warner Cable Vans parked in driveways on my wayto and from work. If technicians are driving company vans home at night, it is a signal that management is faltering. This means that customers are paying for the maintenance of the automobiles that technicians use to drive to and from work, (and for all errands run in between)-not a good way to run a business-the company already charges enough for its products.

TWC has over charged my bank acct $288.99. Come to find out they posted a second payment from my bank acct to someone elsea cable acct! I must have called at least 15 times in the last week and a half trying to get my money back. Not one person seemed to want to help or really care. I went to the local office to see what I needed to do to get the money back I was over charged the two women in the office told me I needed my bank stmt I took my statement back two days later and the women told me no they needed a copy of the transaction. They also told me I needed to fax it to some number I asked them to please fax it for me since I don't have a fax machine. They refused. They had attitude and were only making me more mad. I left. The next day my cable was cut off and a note saying we were illegally connected. Come to find out they came to my complex and physically CUT my cable line. When I called them they said there was no record of any disconnection notice on their side? Hmm yea ok. So after all of this I still haven't got my money back. I will be taking further action against them and I will cancel their service as soon as I get my money. Bottom line they steal, lie and vandalize your cable lines.

I wanted to bring this complaint to the attention of others outside of the bureaucratic mess that a customer must travel within Time Warner cable for true assistance.

I have been a customer of Time Warner cable in one shape or form since 1980. My parents subscribed to Time Warner Cable when I was younger, my roommate and myself subscribed to Time Warner cable in the 90s, and my husband and I have been Time Warner cable customers since 2001 in the Kansas City area.

Every time I need assistance with a matter it takes escalating all the way to the corporate offices in New York before I can receive assistance. This is for anything from needing billing arrangements I know I can keep to needing major items fixed. Time Warner cable has a very anti customer attitude when it comes to truly assisting customers and will tell you don’t do business with us if you do not like it. It gives a strong impression that Time Warner Cable is very comfortable in the area of competition when they do not care if they keep old customers who have always paid their bills, all be it sometimes late. I only have so much time in the week and cannot continue to have to jump through hoops that take many hours of calls to arrange. It is effecting my job when I have to do this in that I am taking hours out of the day just to talk with people who refuse to work with you.

The current situation is that we fell behind. In the past, I have been able to make arrangements for every other week payments to catch up. According to the billing manager, now, Time Warner Cable only gives you seven days to catch up or you lose service. There was no flex in this and I was forced to make an arrangement I cannot keep. As it stands, if the payment I am to make on Wednesday, June 15th, I will lose service. I advised that I can make this payment on Friday, June 24th and then catch everything up on July 8th. I have over 10 years of history with Time Warner Cable which shows we always catch up and pay. There was an absolute no this is impossible to arrange and you are stuck with this.. if you don’t like it then either pay your bill or discontinue being our customer. Is this really the image Time Warner Cable wants to present to the public? I am also forwarding this letter to the Board of Directors mailing address because I am just tired of having to talk with Time Warner Cable billing, Customer Service, etc. Yes, normally the company comes through and helps, but yes, it takes a tremendous amount of effort on the Customers part to get any assistance. In the future I think my efforts and energy may be better spent investigating if there are alternative companies out there who appreciate a good customer.

Thanks for being a sounding board. Any help on this situation is appreciated. More importantly, getting this message of how these policies and the apathy customers receive to the high levels on management at Time Warner cable is important. They may not realize how their billing and customer service organizations are truly interacting with Time Warner Customers.

Three years ago I had Time Warner Cable. Apparently TW subsidizes its technical work with local vendors. I had a poor experience doing business with TW because every month my bill got higher and higher, and when I called to complain about the charges which sometimes were three times the cost of my regular bill, they refused to acknowledge they were wrong. So, I cancelled my service with them. But they only took the cable boxes and refused to detach the cable wire still active on my house. I called the local office, and I was told they would send someone out. No one came. The wires are somehow emitting louder high frequency waves than they ever have before causing me great headaches, loss of sleep and exerbation of hypertension. I have called to again have them removed, and I was addressed by someone whocould barely speak English, and I could hear someone coaching the woman what to say. She just kept repeating a chant..."Were sorry for the inconvenience, but we cannot remove the wires because you no longer have an account with us. " Please advise. Thank you