I have had my cable since September of 2009, and every experience I have had is awful... missing channels, more than 15 missing channels, channels with no sound, Channels that black out and come back and black out again. This cable is no good. So we had someone come and change out our box. They changed it out and then approx 10 minutes later came back and woke up the baby. They said something was still wrong. They went back where the box was and did something then left. Still the cable was crappy. Still all the same issues. So then we had another appointment for 3/13/10 from 3 to 5. We were not told to keep our phone on us because they would call first. so we were in the back yard and did not have our phone with us. I went in the house at 3:10 and saw I had a missed call. I checked my message and the message said that the repair guy tried calling us and that we would have to reschedule and the time was 3:26. That was a lie. It was 3:09 when I checked my message. They would not come out on the scheduled day. SO we cancelled our service and asked for them to come get their equipment and they told me that we would have to turn it in. That is ridiculous. They brought it they should come get it. So then I was told they would come get it but it would cost me 40 dollars, but they wont pay me for my gas to deliver. So Now i have to take off work which I hope I don't get in trouble for, but none the less i guess have to make that trip because of their crappy service. They don't know what customer service is, they only convenient for the company. I should have know because of all the horror stories that i have heard but i have learned my lesson. Good luck to all because you will need it and remember, if you have a scheduled appointment, make sure your phone is at your side if you want them to keep their appointment.

We have had one episode after another with this company and I just want to cancel service so that I do not have to make weekly calls to this rediculous company!

It started 9 months ago and has not stopped! We moved and it took 5 attempts before anyone showed to install our new service, come to find out they had been sending the reps to a address we had 5 years ago! We have had constant freezing making it impossible to watch anything. After speaking to a rep in Costa Rica with very poor english who advised there was nothing they could do for us I'm just wanting out!!! I had a UFC party planned for tonight but must cancel because guess what????? My 6th cable box in 6 months is no longer working, just continuously re booting!!! They cannot get a rep here until sometime tomorrow!! I'm done!The only compensation that has been offered was a $5.00 credit...Are you Kidding Me?? I have had to increase my monthly minutes on my cell phone because I talk to TW soooo much. Time Warner Cable Is Horrible and the so called customer service is non existent!!

If anyone is considering another company over Time Warner Cable -do yourself a favor and do it. <br />
I was so shocked to check the BBB and see Time Warner CAble is highly rated with a 'small' number of complaints - about 200 complaints.<br />
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Well, here is mine and if I can save someone else the waste of time and the endurance of hassle then maybe some benefit will come out of it - although not to me.<br />
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I'll keep it brief:<br />
- for the installation they were so late (outside of their 'time window' which was already set to be a few hours to avoid them being late) that the installation had to be rescheduled. And then they were very late a second time.<br />
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- They overbilled me every time until the month I canceled my service - that bill was finally the right amount. But the best part was I signed up for a discount package I saw on tv, when I did not see that reduced figure on my bill, I called and the rep actually laughed and said 'guess what they forgot to apply the right discount code when you signed up' and still after admitting their mistake (and laughing about it- the nerve!) they did not fix it. I kept getting outratgeous bills. <br />
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- I spoke with several managers, all of whom dropped the ball and did not follow up with me. <br />
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- the only manager who finally gave some decent attention was when I called to cancel. and it took over half an hour which finally resulted in me yelling at him to stop overcharging me and he actually did rectify my bill - again that was the last bill. <br />
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- every now and then the signal was poor (I should not have to pay for that) which really sucks if you are counting on watching a particular program<br />
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- also I discovered in reading the fine print that they WILL sell/share your personal information to other companies, even though I asked the rep about this when I signed up. The rep assured me they do no such thing. When I later read the fine print and saw they did sell/share customer info I emailed customer service saying their rep was downright misleading, and had that forwarded to a training manager who said they count on comments like mine to improve their customer service. <br />
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overall regarding customer service- it is one of the worst of any company I have done business with.

Dot believe TW on their price lock guarantee, we got the bundle for cable, phone and internet in August then In Jan.the bill went up $10.00, I called and they said It was because we had an extra box, which we did not, so he adjusted the bill.Then this month another $10.00 was added I called and was told the phone went up because the price lock was only for cable!They will lie to you and not even care, so I will cancel all my service with them!!!

I have been a long time 7 yr customer of time warner service, I have always loved their roadrunner internet service, today I had an appointment with them to send a technician out between 8-10 am, the guy never showed, so I called at 10:30 am AND THEY GAVE THE GUY THE WRONG PHONE NUMBER TO CALL ME AT, I LIVE IN A SECURED BUILDING, SO WE SET UP AN APPT. FOR 3-5 PM SAME DAY, SO 5:30 PM CAME AROUND STILL A NO SHOW, I CALL AND TALK TO YET ANOTHER "CUSTOMER SERVICE" REP. FOR THEM TO TELL ME THEY GAVE THE GUY THE WRONG PHONE NUMBER AGAIN!!! Their suggestion to switching out the modem was for me to wait an additional 3-4 hrs for the guy to get here. I asked to speak to a manager, go figure I was on hold for another 10 minutes still no manager, I called back I asked then if i could just return the modem to one of their offices...and exchange it...nope they cant do it. So I am a very unhappy customer they dont care about you or your time. Do yourself a favor GO WITH WOW!!! OR A Company that cares!!!