In 1966 my wife an I had a 13 inch television with three channels. Now I have a 42 inch television with digital cable and more channels than I can count and I still can only count on three channels. I have a number of channels called "Unavailable At This Time". Since Time Warner Cable changed to their new digital system my service has gotten progressively worse. For a hundred dollars a month the service should be better. I would go back to an antenna, however the Government (and undoubtedly the cable industry)in their infinite wisdom decided we could no longer use them.

I moved and needed to close my account before leaving the state.
I returned my cable modem in person and got a receipt that stated that I was to be given a refund.
Instead, for the past year, I have been getting a bill!

They claim that the modem was not returned and that I owe for it...even though I walked into the office myself and have a receipt.

I have mailed, faxed and called the company (with a copy of the receipt) for over a year and it is still not resolved.
When I just called again about this, I was told that it would be best to come back into the office with my receipt.
??? The cost of the flight wouldn't be worth such an inconvenience.

Very bad customer service and very unorganized. It is scary to think about how much money people give to this company when they can't be trusted.

Two months ago I signed on to Time Warner NEO. I purchased a bundle that was advertised DVR included, you can still go to their website and find that it is still advertised with DVR. I found out, well after the fact that it wasn't included. They've been charging me DVR (2x) and its service. This is really only the iceburg when it comes to them. When I last called and told them to explain this to me, as well as change a portion of my package, they said, no DVR was never included (apparently they don't know what they put on their site because the CSR was ignorant to it). They also told me that I couldn't change any part of my service (which when I originally signed up they told me that I could both change parts of my package as well as switch packages entirely). To make matters worse, when I originally signed up they charged me for paying at the time of set up. I wasn't told this. I only found out because I looked closely at my bill. Anyway, I asked to speak to a manager when the CSR didn't seem to want to help. The CSR, after making me hold for a long time - at first listening to him and the background and then on actual hold until he located the manager, transfered me to a supervisor's line only to put me through to voicemail. I left a message. I never received a call back. Their a fradualant company that looks for multiple ways to charge customers extra to build their bottom line.

Around 6 months ago I was offered a deal, which required me to sign a year agreement with time warner, that lowered my bill. This offer was a loyalty offer to keep me as a customer because another company was coming into town. Time warner told me that it would be transferable if I were to move. I then moved about a month ago, but I move out of the state and outside of time warners marketing area. On October 3rd I called customer service and spoke to a rep who said that I would owe a cancelation fee. I found this unacceptable since the only reason I was canceling was because that could not transfere their product to my new address. I then told the rep I wanted my cable shut off on the last day of the billing cycle (Oct. 25) She then put me on hold and a man came on the phone. He stated that I would not owe a cancelation fee due to the pricing program that I was in, and then asked when I would like to have my cable canceled. I was not moving till the 1st of November so I had him extend my service till then. That cost me an extra $27 dollars. Well, on November 27th I decided that it would be a good idea to check my bill online. It showed a $95 early termination fee on it. I called time warner and they said there was no record of the man I had talked to saying that I would not have to pay the fee. I feel taken advantage of by this company and I would never do business with them again. I have sice filed complaints with both the BBB, and the Public Utilties Commission.

Have you ever...EVER experienced anything more frustrating than the customer service at Time Warner Cable . Three CSRs. three fix it opions, none of which works. Want money back for interupted service? Sure, wait 1/2 hour for a supervisor who tells you you are out of luck. Running a home business and the old model modem they supply breaks...wait a few days until a tech can get there while your business revenue flies out the window. Frustrating, inconsistent, awful automated customer service... BOOOOO.