Time Warner cable has for some time been providing TERRIBLE service to cable card customers by removing channels and not crediting for lost service and generally not providing quality cable service. In the latest problem, they sent out a cable card update in the middle of the day which causes the TV to display a black screen with an "Updating Firmware", "Updating Channel List" message and nothing else. My $1000 plus HD TV is reduced to a boat anchor. The advice of their tech support was first to wait a couple hours. Next was to schedule a call sometime in the middle of the next day. Since both my wife and I work and Time Warner habitually misses calls I found this unacceptable. They have not yet been able to fix a cable card problem with a service call. The problems are always in the head end. Time Warner has virtually nobody in the entire company who knows anything at all about cable cards. They would prefer to sell you a box. Terrible company. I wish there was a viable alternative

Signed up for NBA LEAGUE PASS and service and quality was poor. Asked to have the service cancelled and be prro reated for use. Was informed would have to pay the full amount.

What a fricken rip off

I moved into a new place in June and had to get Time Warner Cable. I had Direct TV for 5 years and loved it when I started with Time Warner it was all right they did a nice job running the cable lines and hooking everything up. The main problem is Time Warner claims to have more HD Channels then Direct TV and that is a flat out LIE. Time Warner's DVR is a piece of sh*%, and the HD service is a bigger piece of sh&%. All the HD channels look to have a very bad video compression on them and when there is any quick camera moves you can see all the digital compression blocks. When I had Direct TV never once did I have any of the video compression issues. Also on the DVR box it freezes all the time when trying to switch channels, going through a DVR list, VOD, just basically any time you use it freezes. Also I constantly get digital hits in the audio, digital freezes when watching any channels, and less HD channels.
Flat out TIME WARNER CABLE IS THE COMPLETE WORST CABLE COMPANY I HAVE EVER HAD.

Aaron

I had Time Warner Cable TV service. I decided to add Roadrunner and Digital Phone service. It was installed on October 23, 2007. As soon as the installer walked out the door, I had no Roadrunner or phone service.

The first service man was out on October 27, 2007, to fix it and it worked for one minute after he left, and it was out again. Then a third service man came. He was very thorough and said that if it does not work now, it is not going to work. It took about and hour and it didn't work.

On November 10, 2007, just 2 weeks and a couple days after the install, I called Time Warner and told them I wanted to cancel the Roadrunner and digital phone service. I disconnected the phone, returned the Modem plus a TV Box they said I needed and charged me $5.00/mth for to the local office. My phone company said that to keep my phone number, which I've had since I moved here, Time Warner has to "port" the number back to them. I called TWC about this and they said it will take about 10 days. They never ported it back and I finally had to have my phone number changed. This was a problem because I have a non-published, non-listed phone number, so now nobody knew my phone number.

On November 23, 2008, the company of my choice installed the phone with a new number and for the first time in a month I had a phone.

Then the bills started coming. For their service from October 23, 2007 to November 10, 2007, my first bill due December 10 was $294.99. I called and they told me I had to talk to a supervisor, BUT, there are no supervisors around, they will call me back in no more than 2 days. No Supervisor ever called back. I did send in $65.00 for what I thought should cover the TV Cable.

Then the payment due January 10, 2007, was $454.91. How did it go up $159.92 when all I had was TV service and I paid for that. Again I called, they couldn't figure it out and said a supervisor will call back, never did. Again I did pay $65.00 for the TV cable service.

Then I started coming home to messages on my voicemail saying it was Time Warner and I better call them back or they will "interrupt my service". There were 3 to 4 messages per day. I knew that I was paying for the TV and that was the only service I had. I couldn't deal with them on the phone anymore. It was really making me physically sick. It was like talking to a wall.

Finally on February 13, 2008, the service was turned off. I could live with that, but I cannot even get my local channels without paying $6.71 for "basic" service. I called again that day and they said the only way I can get my service turned back on was to pay them $294.99 for service I never had.

In addition to these ridiculous bills, I lost 3 days of work waiting on their service men (I am payed hourly); I also work at home at night on the phone. Needless to say, without a phone for three weeks I had a substantial loss on that and almost lost the job. In total I have suffered a wage loss of approximate $1, 000 over this.

I just want my TV back!

It seems that Time Warner Cable is now adding an annoying chirp sound in front of some of its commercials. The sound is very loud, probably to get your attention, and almost always on their own Time Warner and Road Runner commercials. My guess is they are selling this chirp in different tones to grab audiences attention. My mute button is working overtime, and I am thinking Dish Network. My ears hurt!