December 16, 2008
I have been trying to pay my cable bill via the 1501 Channel, for the last 4 days, despite
numerous attempts, no dice. Up until this month I have had no problem paying in this
manner . I do not wish to revert to paypal or some such agency to do so. So if you would rather
wait for your payment which as you will note, upon a review of my account has not varied
more than 2 days after due date.

UNATHORIZED CHARGE OF "CSW SUBSCRIPTION RENEWED @ $9.99/MO" PLEASE REMOVE ANY AND ALL CHARGES A.S.A.P.!!!

Time Warner Cable takes advantage of the fact that they basically have a monopoly in NYC and they provide a horrible customer service. I had an appointment to have cable installed and they never showed up, when I called they told me that I had called to change the appointment but I NEVER CALLED. They hanged up on me, put me on hold for over half an hour to speak to a Supervisor. At the end, they said that since it was on their record that I had called, they could not do anything. This implies that their systems are bad or someone is changing the appointments without specific authorization which means that they are breaching privacy and confidentiality agreements. I cancelled the service all together, for the time being, I rather not have cable than give my money to Time Warner.

I moved from the above address and five days after I moved, I gathered my DVR and Digital box (total of two items) and went to Time Warner and noticed a long line in the lobby. So I dropped them in the "convenient" drop box right outside the doors that they have provided, and wrapped each one in bubble packaging that was provided at the drop box.
I called to make sure my balance is what was expected (one month), and the lady said I didn't turn in the router box, AND the digital box. Well I told her that I forgot the little router box, but I was 100% sure I dropped the digial box, since I only have one bedroom and I returned both boxes (living room and bedroom). She said that she would adjust the records. I went to drop the router the same way, but there was no crowd and the customer service lady told me to come inside instead if I wanted a "reciept", I didn't really care about a reciept, but I went in anyway. I got a receipt for turning in that item, but she still showed no digital box was turned in, I tried my best to convince her that I turned it in. She basically told me that I shouldn't have used the drop box and should have come inside instead so that there would be a record. I didn't think there was a risk in dropping it a box that they provided for that purpose. They are still waiting for me to pay and are hounding me by phone to pay for something I have already turned in. How can an individual go up against a big corporation who doesn't belief they have the capacity to make scanning, or data input mistakes? Or even to have a check for dishonest employees?
REALLY feel powerless and used. Totally Taken.

I have had time warner cable for less than a year, and twice my cable has gone out for the day. Both times this has happen on Mon. night football, Angles playoffs, and Pres. debates. The lack of service is one thing, but the lack of communication and lack of answers they provide are insulting. After being on hold for 25min. I drove down to the orange county office while still on hold and know one has any answers for me. The customer service is horrible. I was told a supervisor would contact me but no one ever called to let me know what was wrong with the service in my area.