Terrible customer service for high prices. We have had nothing but problems with the technical service every time we move and transfer service. None of the previous boxes work, and when the tech guy shows up, he doesn't have the right equipment for our order (DVR boxes). So other than him being at our house for 4 hours, no cable is working not even basic cable. We were told we had to drive 20+ miles one way to a time warner service store to get our DVR boxes and when those were plugged in nothing happened. Now we call and FINALLY get someone that can speak English telling us well there is nothing we can do for you the next available appointment is NEXT WEEK WHILE YOU ARE AT WORK?! This is ridicuous because I'm sure I'll be charged full price for the service I SHOULD be getting...

Since I was unable to contact the company via internet unless making a payment I was forced to sit on hold for 25 minutes and then told in addition since my husband was the primary on the account I was unable to discuss it with them unless I had his Drivers license #. I verified the CDL# except the last 2 digits I had mixed up. They are lucky I had it memorized as it was after 10 years of marraige. They refused to help me until I could verify the entire dl# in correct numerical order to review our service with them. I wanted a 2 day extension on a bill I was unable to pay. I had broken my arm and missed 3 weeks of work. I asked them to hold while I went through all our papers in our filing cabinet to find something with his DL on it. I was finally able to locate our insurance binder in our at home office. After now being on hold for 30 minutes and them talking to me for another 25 minutes while I searched vigorously for the last two digits of the DL# I finally found it. The agent then said she was unable to grant me the extension. Knowing the entire time my account was not qualified for an extension she waited for me to find that info just so she was able to tell me that it was not feasible. Which I gather she knew all along since she was looking at my account the whole time. I was livid and requested to speak to her manager and only then after 50 minutes on the phone with her she gave me the TWO day extension. What gets me is the fact that I had explained to her I had a broken arm and had missed work. I also explained my spouse was at work and had his CDL# with him. I also explained I had 3 kids trying to get ready for school and that it was only a 2 day extension. The fact that I was able to confirm the DL# at the beginning of the phone call but had the last 2 digits twisted she had refused to help me until I figured it out. I come from an insurance background and very few people have their own DL# memorized let alone their spouses, so that ticked me off, and that the service online for their consumers is payments only, no complaints, no payment arrangements, no changes can be made to the cable viewing package. Payments only, so God forbid you have to call them.

Since I was unable to contact the company via internet unless making a payment I was forced to sit on hold for 25 minutes and then told in addition since my husband was the primary on the account I was unable to discuss it with them unless I had his Drivers license #. I verified the CDL# except the last 2 digits I had mixed up. They are lucky I had it memorized as it was after 10 years of marraige. They refused to help me until I could verify the entire dl# in correct numerical order to review our service with them. I wanted a 2 day extension on a bill I was unable to pay. I had broken my arm and missed 3 weeks of work. I asked them to hold while I went through all our papers in our filing cabinet to find something with his DL on it. I was finally able to locate our insurance binder in our at home office. After now being on hold for 30 minutes and them talking to me for another 25 minutes while I searched vigorously for the last two digits of the DL# I finally found it. The agent then said she was unable to grant me the extension. Knowing the entire time my account was not qualified for an extension she waited for me to find that info just so she was able to tell me that it was not feasible. Which I gather she knew all along since she was looking at my account the whole time. I was livid and requested to speak to her manager and only then after 50 minutes on the phone with her she gave me the TWO day extension. What gets me is the fact that I had explained to her I had a broken arm and had missed work. I also explained my spouse was at work and had his CDL# with him. I also explained I had 3 kids trying to get ready for school and that it was only a 2 day extension. The fact that I was able to confirm the DL# at the beginning of the phone call but had the last 2 digits twisted she had refused to help me until I figured it out. I come from an insurance background and very few people have their own DL# memorized let alone their spouses, so that ticked me off, and that the service online for their consumers is payments only, no complaints, no payment arrangements, no changes can be made to the cable viewing package. Payments only, so God forbid you have to call them.

Time Warner Cable is takes advantage of customers who disconnect service by charging bogus fees. I recently disconnected and watched as the tech took away all of their equipment. Guess what? I get charged $50 for "equipment adjustment". Their customer service rep said it was for a unreturned modem and they would check into it. Guess what, one month later and they still have not checked. I'm not paying - ever.

Watch out for Time Warner's Ripoffs!

My husband and I just moved to a new apartment. We scheduled a service call for the internet/cable/digital phone service to be transfered to the new apartment. After we moved in, my husband connected the cables and all the services were working including our phone number. We called TimeWarner to confirm if we still needed the scheduled service call to hook up our connections since everything was working. The customer service rep said that since it was working, we could cancell the appointment for the next day. Today they cut off our service, no phone, no internet or cable! The next available appointment is in 6 days! That is completly ridiculous. How can they justify telling us we don't need the service call and then cut off our service! Now we have to wait six days for our service to be turned back on. Obviously since it was working, they can turn it back on anytime that they want and not to have someone come to the apartment to actually turn it back on. I hate Time Warner Cable! We're now thinking of switching to Verizon. We can probably get them to schedule an appointment before TimeWarner will.