Today I went to a job fair that TWC advertised in Sundays Cincinnati paper for customer service reps. I took test and filled out assesment online prior to today as ad instructed. I was the 7th person to arrive this morning, told to fill out mini application, waited in small auditorium for 30 minutes, and then my name and 6 others called to go out to hallway. The Time Warner worker states: "We do not have enough supervisors here today to do interviews, you need to go and we will call you if we need you, thank you for your time. What a waste of time, gas, and money going to a "job fair". I am 57 years old with lots of customer service experience that was not on mini application. I felt like I was not given a fair shake...age discrimination is alive and well at Time Warner Cable in Cincinnati, Ohio. Why would a company advertise a job fair (display ad) and not have enough people to at least give a courtesy interview?

TWC runs so many scams. I stood in line waitting and heard a TWC handling a customer that had the same rate plan I had, but paying a lot less than I was. When I asked the rep why did the lady before me having the same service agrement that I had, was paying much less than I was, He said that our rates are different and so is our billing. So much for TWC. My advertisment to them " My name is Gabriel, and I'm no longer a time warner customer"

I understand the off of $33 for phone, cable, and high speed internet. but we are in the age of cell phones and many people cannot have landline AND cell phone bill. I 've been calling Time Warner Cable every month for an offer or plan for just TV and high speed internet . Because their is no competition, they are taking advantage of the price ceiling and can offer less service for more money and now I end up with one part of the service I dont use . Many people have cell phones these days. I have to have someone else pay for my cell phone because my budget is already used up from "triple play" cable plan.

To simplify the issue, I will summarize the events and let you decide how you would feel if you were a customer placed in the exact same situation as I have been.

I started using Time Warner Cable for internet and cable services over 5 years ago. When I purchased a new house with my wife 3 years ago, we took the service along with us.
16 months ago, I decided that I could no longer afford to use Time Warner as my internet services provider as they had raised their prices and alternative offers which were substantially cheaper were coming everyday. Last month, facing the prospect of foreclosure and attempting to prevent further losses, I canceled my Cable service.

I did not stop payment on the bills I owed, in fact, I waited to stop the payment with my bank until one consecutive billing period had passed. I called approximately two weeks ago and verified that a credit was due to me and that a check would come in the amount of 48$. I was very happy and awaited the arrival of the promised check.

This weekend, I received a phone call from a third party collection service regarding a modem that I had not returned to Time Warner Cable. I explained to the service representative that I was unaware of the requirement to return the modem and that it had been 16 months since I had used Time Warner for cable internet services.

Today, I opened my mail and noted that now, after 16 months and a promise to refund the 48$ I owed, Time Warner Cable was going to charge me 100$ for a modem that is over 5 years old.
I called the Central Texas office and spoke with a service representative. She insisted that there was nothing she could do, that Time Warner`s policy was to charge 100$ for modems if they were not returned. I explained my frustration in the companies practices regarding extended time delayed and that I felt it was their own negligence as they had never informed me to return the modem. I asked to speak to her manager who explained the same thing, repeatedly over and over again, in a manner which did nothing to diffuse my anger and fear regarding my potentially credit harming mistake. I explained that I knew the modem was not worth 100$ and in fact had been produced, shipped, and sold for less than 5$, and that this practice is unethical and immoral; basically very bad business. Further, as the modem was gone, what could I do? I offered to locate a modem on the resell market and did for 20$. She said, "NO, we want our modem back." as if this modem was special or different somehow than every other Time Warner modem in the world which could now be purchased for as little as 20$. Next, I asked to speak to her boss, she said someone named Nicole would all back. I also told this service representative I wished to complain to the corporate office. She laughed and said, "We have a corporate complaint line, if you would like to call, but the call will come back to me, as I handle corporate complaints. This was absolutely infuriating, as I felt I had made a perfectly rational honest mistake. To me, if the modem was so important to Time Warner Cable, they could have easily called me and asked me to return the modem or even sent a technician to my house to pick up the modem.

Within two hours, Nicole called back. We discussed the situation, I pointed out that I had not been informed for 16 months that Time Warner Cable wished for me to return the modem. I stated that I was extremely offended and felt ripped off, deceived, threatened, and wanted to protect my credit history, as I did not intend to pay for a mistake which was essentially bad house keeping from both parties. She said she was not sure if my credit would be effected, even though I had told her about the credit collection agency that had called previously. She said she would have to find out about that and get back to me. I said, if you are not going to do anything and we both agree this is frivolous and wasteful, then forgive the charge and refund my money. Her response; " I could refund your money, but I am not going to do so. The charge will remain."

Again, I will let you make up your mind based on what I have told you. To me, this policy may make perfect sense; if it had been implemented correctly I would have no problem whatsoever returning the modem. But, after 16 months, when someone is canceling due to financial hardship, how can Time Warner Cable believe it is a positive business relationship management policy, to bleed people to death over a mistake you have made yourselves? I will now begin practicing my word of mouth market skills to do everything I can to punish, insult, and hobble Time Warner Cable. And you will gain absolutely nothing but a disgusted, mistreated, resentful, public, and wasted time from three supervisors. When I do get back on my feet, I will be sending my able dollar to At&T, or Verizon, or NetFlix and Digital Wireless Receiver; yes, that is the ticket; so much cheaper. But mostly, more ethical and righteous; just the type of fair ethical business I wish to support!

You have been informed. I hope you are listening.

Sincerely,
Curtis Saxton
Round Rock, TX
512.940.6568

I was a customer of Time Warner in a contract. After I had renewed my contract, I got a job in an area out of their service area. I had to cancel this contract. I find out that I have to pay $250 for early termination because I am moving to a place they are not located. Their answer, "Well, you shouldn't have done a contract." "I can't get service without a contract." "Then you shouldn't have had service." WOW. So, I either pay for service I don't use or I pay to terminate a service that I do not have access to anyway. Crooks!