We moved from Charter Communications svc area to TWC on 9/1/10. On 8/27/10 I called to set up new svc which is cable / internet. I was told on 9/2/10 a tech would be out to install between 2-5 pm. That day came and around 4:32 I called spent over an hr waiting to talk to someone and find out where the tech was. I was informed that we cxld our appt.. I explain we did no such thing so we got another install appt on 9/4/10 between 8am-11am tech showed up @ around 9 am spent hrs getting the receivers ready and about 2 hrs later comes back in saying the wires are bad and they will need to send out a wire team... Keep in mind this is Labor Day wkend so he said Tuesday someone would call me. I called TWC as soon as he left because I work from home and need svc asap. I waited another 2 hrs for a supervisor who said I am sorry there is nothing we can do.
On Tuesday I called and spoke to another sup. who said on 9/20/10 they will be out to wire! I said its 9/7/10 and 9/20/10 isnt going to work I need internet as I work from home... He said I am sorry there isnt an earlier time I just hung up. I called back on Wed 9/8/10 asked for another sup. and asked if there was anyway they could run a temp line to give me svc until the wiring team can come out bcz I need internet I explained again I work from home... He said we do not do temp lines! I said well you are not a very customer svc orientated company... He said I am sorry you feel like that however we can come out on the 14th between 8am-11am to install and give you service... So far I have spent around 6 hrs on the phone with TWC trying and making sure the 14th we will be taken care of!

9/14/10 rolls around and its 10:45 and no one has called me only the automated caller on 9/13/10 to confirm my appt for today... I spend YET ANOTHER 1 1/2 being told that the problem is worse then they thought and it will be ANOTHER 7-14 business days before they can provide me service! Isaid what was the purpose in having me waste ANOTHER day waiting around and also NO TECH has even came to the apt and went in attic to verify the wires are bad! He said they are there and that they did! I said to hell someone has!

TWC has wasted 14 days of my time and around 10 hrs in phone calls and 8 hrs in appts that no one showed up for. How can a company stay in business if this is how they treat potential clients? WHY cant we as a people choose Charter or TWC because at least Charter gave me a temp line for cable/internet at our other place until they could send a wire team out because they knew I worked from home! I NEVER had to spend hrs on the phone waiting to talk to someone and Charter NEVER EVER stood me up on appt... If there tech was running late I got a personal phone call!

I will be sending this complaint to the BBB and any and all other complaint sites I can! I have lost over $2500 bcz I can not work at my place!!!

TWC you all should be SHUT DOWN or the clients should be able to choose what cable provider we want! I would choose CHARTER COMMUNICATIONS ANY DAY!!!

I was having problems with the cable box basiclly from day one...It would shut off and reboot without any notice very often And reboot just about every night... I dealt with it for quite a few months thinking that it was new and had to update and reboot to update any or all programs...So I call Time Warner and talk to a Rep. and she said sorry I will credit your account and have a tech come out and look and see what the problem was! "He said that this type of box was junk and that they were having lots of problems with them" ...So he changed it out for a new work well for a few weeks and started doing the same thing(rebooting shuting off and not coming back on so I would wake up with a blue screen on a 51 inch projection which is the reason my convergence chip went out and costed $368.00 to fix...well now its been 9 month have not heard anything from TIME WARNER or CMI which is a collection agency... Now there saying its too late to reimburse me or credit my account $125.00 ...They still have problems with there boxes(just listen when you wait on hold"If your have trouble with your box...etc) I will never get TIME WARNER again they have terible customers service and a long hold time and they lie and decieve you...I was once a person that only liked TIME WARNER because you didnt need a box for every TV, But now there digital service is unreliable and there customer service is nothing less then a joke...They will make you TV watching experience more less a electronic nightmare(kind of like a virus in a computer) and in the end the will mess up your credit and for those with nice bigscreen TV's they will probably screw that up too with there box going on/off, blue screens if u fall asleep with your TV on like I do...Make sure if you have a sleep timer on your TV use it...It also made my uncles DLP TV blow the bulb in less then a year(good thing the tv was still under warranty otherwise it would have costed $300+ to replace) He is now with AT&T now and way happier...MORAL OF THE STORY- If you like your TV and Credit to stay good or in good working order Stay away from TIME WARNER DIGITAL CABLE!!!

The reception has been horrible for the last year. The customer service is really bad and they have the monopoly on Cable and high speed internet. I wish the rules change and allow other company like AT&T to service my area so a consumer can have a choice in the matter.

Hi,
We had ordered for Time Warner Cable about 2months back. The Equipment they provided was faulty and we had mentioned the same to them. The sent a written communication that they will send a technician for the repair which will not be charged to us. Now I see the bill and see a $40 charge for the technician Service.
I called TWC and complained about the same. They said that I could reduce the $40 amount and pay the bill. I did the same. Now my service has been terminated as they say that I have not paid $40 to TWC.

It is strange that despite their Customer Support Personnel sending a written chat confirmation that we will not be charged for the Techincian Service, we have been charged.

Please help me with this.

Thanks
Nishit

Today is Tuesday, July 13, 2010. I was suppose to have my cable services transfer to this address. However, things did not go the way it should have gone. First, I waited almost two weeks to get my services transfered, then the day comes and no one shows up or even calls or comes by my address. My services were suppose to be transfered today between 5-8pm. I called Time Warner twice, the first time I called at 5:50pm and the second time I called close to 8pm. The second rep. (Terry) advised me that they had a completely different phone contact number. Where did they get that number???? Bottom line no cable, poor customer service, poor communication skills from every employee that I spoke to from the beginning of the transfer to the end of the conversation with the supervisor. Shame on Time Warner for not delivering their promise. I will find a Professional Cable Company to do the job right.