Time Warner Cable
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Category: Entertainment
Contact Information
70 1/2 Elm St, Cortland NY, New York, United States
Phone number: 607-756-1880
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Time Warner Cable Reviews
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Velcro`
July 13, 2010
Remote Control Configuration
DVR remote specifically.
"Help" button is right next to the instant replay button. For those that don't know, the "help" button takes the viewer to a completely different "help" channel.
If you are like me, rewind, instant replay and pause are often used components to my television viewing. However, you want to hit the instant replay button and accidentally hit the help button, kiss the show you were watching goodbye. Very irritating especially if the show your viewing is a half hour or more behind the live feed.
STUPID placement of help button!
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Time Warner doesn't care
July 9, 2010
Terrible Service
My tale of woe began in May when I was preparing to move. I went online to check on how to schedule a move. I followed a link which asked for my address and new address and told me someone would call me in the next few days to schedule the transfer. Well moving day came and still no call from TWC. When I called them on my cell because I had no land line, I was told there was no such link. I told the person that there was such a link, and I would show him where it was if I had internet. He said that he could schedule me for Wednesday (2 days later), but there would be a 14.95 transfer charge. When I balked about the charge he said they would take it off. Soooo...Wednesday the scheduled time came and went. I waited an extra hour then called Time warner again. They informed me that they had to cancel the appoint and tried to call me ON MY LAND LINE which they had not yet connected. I gave the guy my cell number AGAIN and asked that he call me with another appointment time. Of course he didn't so I called them again and this time they said it would be Saturday, but they would have to call me back with the appointment time. Again they didn't call so my husband called and threatened to go elsewhere and finally got an appointment time. The technician came and was very courteous.
I thought the nightmare was over until I got our first bill which was for 2 months. They credited me $20 for the week I was without service. But then they turned around and charged me $20 extra for partial month's service. When I called to try to straighten this out I got another robot who when I tried to tell her what the problem was kept telling me to not talk over her. Needless to say we are looking for a new TV/phone/internet company.
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kellie901
July 7, 2010
Contract/Uncaring company
Over 1 1/2 yrs ago we entered into a "contract" with TWC for our internet, cable and phone. Our monthly bill was $177.68 which even though I was entered into a "price lock guarantee" the price rose every so often. When confronted with why, I was told that the "price Lock Guarantee" was simply the savings price that was guaranteed of $12.00. I was also told that if I would have read my contract I would have realized that...well I NEVER received a contract so I was unable to read it. Well things have no gone from bad to worse. I was one that was laid off in Nov, 09 and my unemployment benefits stopped last month. I called TWC to immediatly downgrade my services so that I could afford the bill...well let me tell you "what a racket they have going on". I could not downgrade any services without having to pay a $90.58 penalty fee for breaking the contract. Let me tell you, I have always paid my bill ontime and in full, I downgraded to just internet and lifeline cable and my bill will still be $70 a month. At this time they are telling me that I owe close to $300, which I truly do not understand. I had to cancel services because I couldnt afford them, now I have a bill that is almost double my original without the services. They refuse to knock off the $90 penalty fee, even though I have always paid on time, even though I am not switching providers (yet) and I have been a good customer that fell on hard times. This company is out for the almighty buck and will do whatever it takes to get it. They should be ashamed of themselves, god forbid this ever happens to their family(s).
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Gustave
July 1, 2010
I am very disappointed in the overall percentage of repeat programs and paid programing
I am very disappointed in the overall percentage of repeat programs and paid programing, which is more advertising, during the summer months. I can't help but wonder if this isn't a mechanism to pressure customers into buying a more expensive plan. My assumption is that possibly satellite TV might be more advantageous.
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Where's my check?
June 29, 2010
Credit Balance Not Paid
I cancelled my internet with Time Warner and returned my motem to their store around of 3/20/2010. The attendant said I would receive a check in the mail for the credit balance in and did not have to do anything further. However, it is now 6/28/10 (about 14weeks) and I have not received the check for the money owed to me. I called Time Warner and the customer service rep told me that it takes 4 to 6 weeks to receive reimbursements owed. I asked her if my check "fell though the cracks, " and she said yes. Instead of issuing the check immediately she said she could only submit a request for my check to be issued, and that "I should receive the check in about 4 to 6 weeks." Great... at this rate maybe I will receive it by March 2011.
If we are charged fees for paying late shouldn't it be allowed for the customer to charge interest on money owed to us if it was not paid back on time?
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LMCK
June 28, 2010
refund
I changed from Time Warner Cable to satellite service. Why is Time Warner so slow in getting a refund out. I have talked with some very nice and helpful people but over 2 months later and still no refund. Plus I called to cancel service and had to return the cable box to the local (Ohio) office. Service was not cancelled until I walked the box in and handed it to the people. They were supposed to come and take the wires off the house - that hasn't happened either.
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Mumarbek
June 25, 2010
Time Warner Cable has the worst customer service in there office and by telephone
Time Warner Cable has the worst customer service in there office and by telephone. It is amazing how slow they are. I am sitting on the phone right now as I am writing this and have been holding for almost an hour. All I want to do is see why my phone is not working. In the office they have no respect for someone who maybe on there luncdh hour or someone on the way home from work just wanting to pay there bill. They get in NO hurry aboute anything. They have 10 or 12 registers and only have 2 or 3 people working. It is the most ridiculous thing I have ever seen. Do something my god!!!
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Freetrek
June 22, 2010
It's ok for Time Warner to cancel your contract, but if you cancel it early they want you to pay $150.00
^ months ago I got the 24 month bundle DVR, internet and today six months later they say they have done an audit on my account and say I need wireless and HD, they want to cancel the contract and say I can only have it for 12 months. It's ok for Time Warner to cancel your contract, but if you cancel it early they want you to pay $150.00. I have told them that I am not changing my 24 month contract...
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R.Bassett
June 21, 2010
WRONGFUL BILLING CYCLE
Time Warner billing is wrongfully implying a billing cycle, forcing customers (who pay their bill cable on time) into a 30 day delinquency, during a 20 day billing cycle. A bill due by the 10th of the month becomes delinquent, after the 20th of that same month; the current bill is due. Time Warners bill cycle is 20 days.
In other words, customers are paying their bill twice in one month and doing this to keep their bill status current and out of delinquency. Time Warners bills their customers one month ahead of schedule. So regardless if you pay your bill on time, the only way to avoid a late fee and delinquency. Is to keep paying ahead of the current months billing cycle.
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Patrag
June 21, 2010
false promotion
Their promotion was to switch to Time Warner and receive $200.00 visa gift card. Switched on March 22, 2010 today is June 21, 2010 and guess what no visa card. For months they have been telling me it was being processed and it would take eight weeks from the time they received proof that I switched (their 3rd step in the process). Proof was mailed March 29th and up until today they kept telling me they were processing it and I would receive it around June 15th. Today still no card so I called back. Now they are telling me they created my profile April 15th but never received the "proof" so they are unable to process the claim for the card. And oh by the way the proof was to be mailed in within 30 days of my switching to TWC. Which it was but now that it is June and I have to resend and it is now passed the thirty days and they can't tell me if they will still honor the switch.
Also just so everyone knows the scientific atanta boxes they have won't work with HD. Since I switched I have had several techs come out becaus the box keeps pausing. The techs are telling me it is a known problem, there is no fix and Time Warner is well aware of the problem. So not only am I out the 200.00 I also am paying for services that I can't use or can use some of the time. I am switching back to Dish.
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