First Time warner said we had a previous bill of $145.00. We paid the bill.

45 days later, we were charged a $25.00 additonal collection fee, never mentioned. After we disputed the charge, it was credited 50 days later.

Then we hear a humming sound in our tv. TMC came out, and tech said that we needed to buy a new tv. the tech even knew the name, and location to but the new tv. When we invistigated later, and had another tech come out, we found that the cable wires were not in the right ports, and no new tv was needed.

Then every couple weeks we get no picture. We have to call TWC. They say" Sorry about your problem, I am here to help" and reset the box.

Then there are these little things:

We pay to watch paid info shows
We pay to watch commercials every 10 minutes during shows.
We pay to watch images pop-up on the screen during shows, that advertise other shows. and these images take up 40% of the screen.
We pay to have our cable box reset
We pay to have have the techs fix boxes, controls, and frequency issues.

So I have had enough of being a company player.

COME OUT AND PICK UP THIS BOX AND CONTROLLER!

I am so glad I didnt get the bundled deal for phone and internet. Can you imagine TWC calling every 10 minutes to advertise a "good deal" to phone customers. Can you imagine a pop-up image on the computer screen, telling you not to read Complaintsboard.com. You bet TWC would.

My advice. Pop in a DVD, watch it, and take the money you save, and pay for a therapist to deal with how the local utility companies are screwing you other finances.

Sincerely,

A TWC abuse survivor.

The billing department is BRAIN-DEAD!!! On May 13 we discontinued service. returned their DVR, cable cards, and tuning adapter. They gave us a receipt for the equipment. Now starting June 9 we began to receive calls telling us we owed over $60 for modem and online service at the place where we no longer live. We returned all the equipment, but they believe the modem which we purchased is theirs. With the first call, we told them we had turned in all their equipment and we thought things were straightened out. Then 2 hours later they call again. We call them back and again believe the situation is resolved. Not so -- we receive four calls the next day. Now they say it will take two weeks to research as to whether the modem is ours. All they need to do is look at past bills and see they gave us $1.00 credit for having our own modem. I guess that is too difficult for these people. Who knows how this will hit our credit rating.

I recently ordered internet service at my home. TWC internet site indicates that 1. order free modem, 2. call for installation. What they don't tell you after you have placed your order, is that you will pay for shipping and handling of the modem, which can be supplied free of charge by TWC. They are in a deceptive marketing partnership with motorola to sell modems. The installation person shows up and asks why i did this... I showed him the instructions from TWC web sit. Now I have to send the modem back and pay additional shipping charges.

I live in Arlington, TX and is a TWC customer for 5 years now. Two years ago I moved to a new address, two blocks away from my original address. During this move I've agreed to upgrade my service to a Digital cable package and DVR services. Over whole I would say I was a satisfied customer and as long as my services are working, I am happy. Unfortunately, in my new address I am in a zone that have a signal level issues, maybe down a long line of other users. Every time the outside temperature rises above a 100 degrees (often in a Texas summer) or drops below 40 degrees, the TV channels get pixilated or completely disappear. I've had TWC technicians in my home multiple times measuring the signal and confirming that the signal level needs to be adjusted and promising that they know what to do and it will never happen again. I had that visit three times already this year. My complaint is that every time I call, they make me wait for a tech to come measure again and come to the same conclusion and then another team has to adjust the levels. This process takes a week at best, which is unacceptable. It seems like they can't control the signal levels and can't automatically adjust to the weather. Which in turn degrades my services two or three time a year. I've tried to talk to a supervisor but I am getting the run around.

I have had nothing but problems with this company as of today it has been 3 weeks since I had a working phone or cable they screwed up my appointment time then they didn't show up. Then they called my phone which I have with the idiots now tell me how are they going to get a hold of me when the phone doesn't work. They had my work # but do you think they would call that # . you go round and round with them and they still can't get it right. lets see if they show up tomorrow or maybe they will call again to the phone that doesn't work and not show up again. As of Monday I will be switching to Dish and AT&T.