After deciding to add the digital phone service when I transferred my service from one home to the other back in mid-August, my number hasn't been ported as of yet and it's been over a month.

Before signing up for the digital phone service, I specifically asked for my existing number to be ported. I was assured that it can be done. When my service was installed at my new home, I asked the tech when can I expect my number to port over. I was told it'll take up to 10-days. My install date was 8-17.

Two weeks ago (9-17) I contacted TWC to find out why my number has not ported. I was told by the customer rep that there was no request to port my number. I replied that was incorrect and I had asked to have my number ported when I decided to add the digital phone service as part of my existing package.

I was then told that my number should've been ported when my service was installed and they can't do it now! The rep then offered to me to add the number as a 2nd line for an additional $29.99. I told the rep "NO!" I also stated to the rep that the port can be done and I wasn't about to add a 2nd line when they screwed up!

The following week I called again and spoke to another TWC customer rep. I explained the situation to the customer rep and he apologized for the inconvenience and stated he will start the paper work to get my number ported.

Today (9-28), I received a voicemail from TWC rep requesting that I call back to give them authorization to port my number. Jesus Christ! I had already given them authorization when I first added the service. I gave the authorization last week! Now they're asking me for my authorization again!!

What a bunch of clowns!

Here's a fun one which a few people MIGHT have experienced from the rip off company known as Time Warner Cable.

I lived in WA state for awhile and decided to move with my partner to Cleveland, OH. A friend of ours let us rent the upstairs for a reasonable fee (and we trust them too). So the week before I decided to leave there, I wanted to get the utilities (TV/Internet) set up, so I ran across the dreaded Time Warner and found the 2 year price lock to be a decent deal (it was priced at $89.90).
So since I didn't have a credit card at the time, I asked my parents if it was okay if they paid for the setup and they agreed. The purchase from hell soon began starting 2/20/2010.

1) The first error was on my part as I gave the wrong address, so they had to reschedule (no big deal). I was due to arrive at my new place on 3/1/2010, so we rescheduled for 3/3/2010. As funny as it is, the technician did NOT have anything nice to say about TWC, AT ALL, but continued to install (lucky us...I guess).

2) The channels that I get...guess what, are almost ALL DUPLICATED on other channels! So for instance, the ones I get on one channel, I guarantee you I can find the SAME CHANNEL, just numbered differently! And to top it off, I'm not talking about the HD channels (because I don't HAVE HD).

3) As I will note below, there are a couple of 'hidden fees' that they don't tell you about, especially when you get your first bill!

4) I get my first bill...for the amount of $204.28. What does it entail? The following (this is on the BACK of my bill):

BEGINNING BALANCE: $0.00
PARTIAL MONTH CHARGES: $92.89

NON-RECURRING CHARGES: (The dates are all for 03/03)
* HIGH SPEED DATA INSTALL: $0.00
* VIDEO INSTALLATION: $9.95 <<< HIDDEN FEE ALERT
* HSD SOFTWARE SETUP/EDUCATION: $0.00
* DATA INSTALL NEW OUTLET: $0.00
* DATA ALL EQUIPMENT INSTALL (CONVERTER/MODEM ROUTER/OTHER): $0.00
NON-RECURRING CHARGES TOTAL: $9.95

CURRENT MONTHLY CHARGES: (The dates are all for 04/03 - 05/02)
* DIGITAL CONVERTER: $7.70
* DIGITAL REMOTE CONTROL: $0.29 <<< Seriously, 29 cents for the use of a remote control???
* DIGITAL DOUBLE BUNDLE: $84.90
Bundle Includes: Basic Service, Standard Service, Variety Pack, Music Choice, On Screen Guide, etc...
CURRENT MONTHLY TOTAL: $92.89

FRANCHISE FEE: $7.18 <<< HIDDEN FEE ALERT!!!
SALES TAX: $1.30 <<< How do they calculate their sales taxes????
FCC REGULATORY FEE: $0.07
TAXES & FEES: $8.55

AMOUNT DUE: $204.28


So the way *I* see it, my bill should look more along the lines of:

BEGINNING BALANCE: $0.00
PARTIAL MONTH CHARGES: $92.89
PAYMENT: $89.90
(which sets it at $2.99)

NON-RECURRING CHARGES: (The dates are all for 03/03)
* HIGH SPEED DATA INSTALL: $0.00
* VIDEO INSTALLATION: $9.95 <<< For the sake, I will add it in anyway for this bill
* HSD SOFTWARE SETUP/EDUCATION: $0.00
* DATA INSTALL NEW OUTLET: $0.00
* DATA ALL EQUIPMENT INSTALL (CONVERTER/MODEM ROUTER/OTHER): $0.00
NON-RECURRING CHARGES TOTAL: $9.95

CURRENT MONTHLY CHARGES: (The dates are all for 04/03 - 05/02)
* DIGITAL CONVERTER: $7.70
* DIGITAL REMOTE CONTROL: $0.29 <<< Again, gag me
* DIGITAL DOUBLE BUNDLE: $84.90
Bundle Includes: Basic Service, Standard Service, Variety Pack, Music Choice, On Screen Guide, etc...
CURRENT MONTHLY TOTAL: $92.89

FRANCHISE FEE: $7.18 <<< See DIGITAL REMOTE CONTROL FEE
SALES TAX: $1.30 <<< Can't calculate this since I don't know HOW they get this.
FCC REGULATORY FEE: $0.07
TAXES & FEES: $8.55

AMOUNT DUE: $104.43

Oh, and before I end this, mind you I talked to a rep, they said to get a copy of the bank statement with that charge and take it into a payment center. I did that (04/09/2010) and the lady there was nice, but she said I need the Transaction Reference Number since there was NO record of that payment being made in the system...odd.

If this keeps up, I will be writing TWC and if they attempt to shut off my services for non-payment of services, especially after going through all this, they won't like what follows next (can we say, lawyer?)

We received official letter from Time Warner dated March 26, 2010 stating: "To avoid losing your package savings, please call us right away so we can find the perfect new package for you." "Our new Price Lock Guarantee offers have many new benefits...at no additional charge".

So, I called in today and was told:

1. I can't call in now even though they stated in the letter to 'call us right away'. I was told I have to call back within 30 days before or aftre contract expiration date which is May 9th. She can change my package for me now, but have to charge me penalty fee.

2. The new prices are $34 more each month even though they stated in the official letter that 'no additional charge'.

When I asked to speak with her supervisor, she refused and said someone will call me back in 24 hours. What kind of service they offer!!!

My neighbor told me that they switched away from Time Warner, then TW asked them to come back with many sweeter deals, much better than what they offered us as a loyal customer. I wonder how they can keep their business.

We are DEFINITELY switching away from Time Warner, not coming back, once we are 30 days before the contract expiration date.

By the way, they claimed that my internet speed is up to 7mbps. But when I tested through 2wire.com, it's only 2.8mbps. But Time Warner's testing site speedtest.texas.rr.com, when tested at exactly the same time, would tell me it's 12mbps on a maximum speed of 7mbps line! Does this tell you something? Should I trust Time Warner's own site claiming my speed is 5mbps higher than their maximum speed? Or should I trust the public site 2wire.com? I would adise you all test your TW line with public site insteading of just trusting TW like we did for past 2 years.

Worst service ever. Never quite functional. Pay for on demand, it never works. Box constantly fails. 4 years and 6 boxes - hard when you have a full time job. $150 per month for this crap service which is a monopoly. If you can do anything about Time Warner Cable NYC please help. They do nothing to help you, rudest customer service imaginable, worst service imaginable. Basically a theft job. Can someone start a class action lawsuit?

To Whom It May Concern:
On August 26th 2009, I applied for cable television which was installed on August 27th 2009.

That same day at 6:30pm, service was interrupted. An appointment was made and confirmed for August 28th 2009 between 8:00-10:00am however the technician was a no show.
Another appointment was scheduled for August 29th 2009 between 12:00-4:00pm. By the time the technician arrived, I had the service up and running. The technician re-checks the system and indicate everything was okay.

On September 6th 2009, my service was interrupted again, made an appointment for September 9th 2009 between 6:00-9:00pm. The technician got the service up and running.

On September 12th 2009, my service was interrupted again, made an appointment for September 13th 2009 between 12:00-4:00pm. This time a supervisor was sent who had a difficult time returning the service. After several attempts the service was restored. This technician stated that my television was the problem (so typical) and should purchase a newer set. FYI: A this time (March 20th 2010)I am still utilizing the same television that was defective.

My billing cycle arrived for October 12, 2009 showing total charges of $281.21.
The breakdown:
Previous Balance $175.51 (Bearing in mind that on my August billing the balance was $57.90 which was paid on August 25th 2009).
Current Charges $106.70 (GIVING GRAND TOTAL ABOVE).

At the time, I really did not pay close attention to my bill due certain circumstances.
However, after reviewing my payments and noting my balance was always overdue, I did further investigating.

Kindly note my charge for this new cable television was $84.90 (with internet service at $29.95 + $5.00)
With a special promotion the fee at the time of billing was $67.50 + ($29.95+$5.00) =$102.45

WHY AM I BEING CHARGED $175.51??????

On March 01st 2010. spoke with Time Warner agent Peggy McCare)requesting a detailed listing for these charges. I was informed that they have to search their archives and will have this forwarded via mail within one (1) week. After not receiving any information within this time frame, I contacted Time Warner again speaking with agent (Jen) who conveniently stated that her colleague gave incorrect information. In that the research will take about 6-8 weeks????? Are you kidding? Obviously, I was quite angry to say the least.

Time Warner Cable is one of the most unstable and unprofessional company of its time.
You know what is also ironic is that there customer service agents are actually suited to work there (NON PROFESSIONALS).
Also note, NO REFUNDS were given for the days without service.

Please assist me in this matter.

Sincerely
Wendy A Thomas