I just started new service with time warner/comcast and got my first bill a couple weeks ago and the balance was $.00 dollars.
It was noted that since I went online and subscribed as well I utilized the automatic payment feature, I was subject to certain discounts
and my monthly bill starting march 14 or 15th, one of those days, they would automatically withdraw funds from my bank account to which I had no problem as long as it was the middle of march.
Now mind you the bill I got with a zero balance was the middle of february and I am a new customer so I haven't racked up any bills and what was racked up was discounted due to my being a new customer and went online to do it adding to the discounts.
Time warner one week after sending this invoice, went ahead around the 18th of february and withdrew the funds for march 14 or 15th, one of those days, without prior permission and especially after they stated in this letter they were not going to do this till the middle of march.
Okay, no biggie right?
I went online cuz I have no phone, I suck like that (no bothersome phone calls in my life hahahaha) anyway, I used the contact us feature on their website and was directed to billing.
I submitted my info they asked for and was put into a live chat with a representative of the billing department.
I asked what was up with the withdrawal of funds from my account a month too early?
I was told I must call the office.
I told her i have no phone and have utilized this chat feature and after 5 minutes got her and she was part of the billing department to which she aknowledged and she kept telling me to call the office she cant help me, call the office she cant help me.
She also went so far as to say she cant give out private info to which I stated i was not seeking private info i merely asked why they took money when they were not supposed to?
I aslo informed her that had there been no money in this account then who would be paying for the over draught fees and penalties for lateness cuz my bank dont play, she again said to call the office.
I asked her a couple more questions and asked for a supervisor/manager since i was getting nowhere with her and got no response. I asked about 6 x's for her manager/supervisor to no avail.
All she could say was call the office as I can not see your billing info as they are not allowed to see such info because of privacy laws.
So I asked her if it was her job, that she actually gets paid to answer calls just to say call the office?
she said I needed to call the office as she couldn't help me online.
UGHHHH!!!
Wouldn't it make sense to disable the internet billing chat feature, fire that mad cow and place a message saying call the office and provide business hours?
I mean come on now.
What a crock and waste of time.
If I had my way I would fire all the phone workers, get rid of the pointless computer generated voice prompts and just have everybody swamp the local offices since thats where we are going to end up anyway since your stupid brainless twit of an operator can not help me on the fcuking help line! WTF!
Just sayin ya know.
At least they are not verizon.