I made several international calls between 2/9/2011 and 2/22/2011 which was very unusual. Reason is my mother passed away on 2/9/2011 and I needed to speak to family members about funeral arrangements etc. On 2/24/2011 I needed to make a call and got a recording citing illegal code. I had a bill that was due which I paid online on 2/24/2011. After the bill was paid I still noticed that long distance calls could not be made so I called Time Warner today (2/25/2011). I was told by the rep that my service was suspended but will be back in 15 minutes since my payment had posted. After 20 minutes I tried and received the same recording. After 1 hour the same. So, I called Time Warner again and was told my services will not be restored until after 3 business days. I requested to speak to a manager and was placed on hold for several minutes. The same rep returned and said no manager can help me the situation will remain unchanged.
No one from Time Warner contacted me regarding the calls made and about the suspension of long distance calls. Also, after I told them the circumstances for my need to call (mother passed away) they were not will to remedy the situation.
No one should have to go through this especially in times of bereavement.