I recently moved and called TW to move my service. They act as if that is what they are doing, but in reality they are closing one account and opening another. They do not tell you that you will have a different account number. They do not tell you that you will need to re-register on the PayExpress website. The installation appointment went fine on that one. However upon receiving a mailer telling me that for the same price I can have the phone service and an extra HD DVR, I called. I spent 45 minutes on the phone with this guy placing my order. After which he transfers me to an automated third party address verification system. It asks me several questions; Are you of age to make changes to the account, etc. It thanks me and hangs up. My appointment is scheduled for today, 7/13/2010 between 1pm and 5pm. I leave work at 12:30 and head straight home where I wait for four hours. No technician. I call the cracker jack customer care who informs me that the verification never went through and the order has been cancelled. They further informs me that they tried to contact me yesterday but couldn't reach me. As if we don't carry phones on our person in this day and age. I mean really? That is the best excuse they could come up with to cover their general incompetence? I told the "Supervisor" that I lost $25/hr and they owe me $100 dollars. She informed me that they are not responsible for the time they waste due to their stupidity.

These services (Cable, Internet, Cell Phone), have run amuck. They are legally allowed to stick it to their customers whether they provide good service or not. They provide no credits or any concessions at all to keep good will. They don't even care about word of mouth or the internet blogs of complaints. They don't have to because they hold the market on these services. The choices are few and none of them are any good to begin with.
Entertain yourself at your own risk.