I ordered Internet service over the phone to be installed at my new address. I paid for it with my debit card over the phone and then set up the installation date for Saturday. The technician arrived as scheduled and told me he could not install the service b/c there was no cable in the area for my unit and that he notified his supervisor. I called TWC on Monday and cancelled the service and was told my debit card account would be re-imbursed and was given a conf number and was told it would take 3-4 days. It has now been 3 weeks and still no refund. The last of my several calls to them, I was told it would come in the mail and not a credit to my debit account. Then he checked on that again and told me that it would be a credit to the debit account and NOT in the mail. Then he told me the refund request takes 3-6 weeks and gave me a new case number. TWC should have been consistent with their info on this issue. And it's not even over. I told them I would post all of this on the internet.