Being an actual human, I made a mistake and electronically paid Time Warner funds that were intended for another creditor. For the past 28 days, I've been misinformed, actually lied to, and ignored. They received this payment on June 1st. Its now June 24th and, while they promised me that they'd overnight my check on June 15th, I still don't have it. Over and above the issues we've had with the services, being treated like a criminal for making a mistake is simply not ok. I'll no longer be "bundling" services, in the hopes that having 3 companies taking care of my phone/internet/TV service, will at least give me a 1 in 3 chance of decent customer service. I would advise anyone considering Time Warner to reconsider.

I am moving to an area where Time Warner does not service. I was told I have to pay a termination fee eventhough Time Warner is not available where I will be moving to. Are you kidding me? Didn't Time warner see what happened when Sprint treated their customers badly. They will never be an option for me in the future. Thanks Time Warner for all the great customer service!

Time warner is trying to force you to pay more per month for a digital box because some channels have gone digital. Why should we pay for a box when Time warner overcharges us now! this is a racket, we are being raped by Time Warner.

Our office decided to get internet and phone service from time warner. Since the beginning the lines weren't correctly installed. The phone calls with the patients were often getting cut off. We made many phone calls and conversations with time warner to come and fix the problem. They didn't care enough to send some contractors to come and fix the issue. They would say"well the phone calls aren't getting cut as we speak". Like they didn't believe the issue was true or as severe. As we we were trying and trying for them to send help, The representitive's would raise there voices and treat us as we were ignorant people. One person specially there named Shannon. As we would speak to different represenitve's, we would ask to be forwarded to a supervisor and they would refuse to do so. We felt trapped and punished for something we didn't intend to get into. All this in only 3 weeks of service with them. And it was the worst experience of our lives of customer service. With all this situation and poor inconsiderate customer service we decided to cancel. Before we did that we spoke to one of the supervisors and he said it would be ok because its in the grace period of trial. Now they are sending a bill with services that we are not even recieving. And they are saying we must pay 6, 400 to end service, For early termination.. Please help our office with this horror. We will gladly pay for the services that were rendered . But we should not be punished for something we never recieved.

Time Warner Cable has added a channel to my service without my authorization. It is an International Channel and costs and additional $14.95 per month. I spoke to a manager and they will not credit my bill. They claim that I ordered the channel. However, I NEVER ordered the channel. This channel costs $14.95 per month and I am the only person that lives at my residence and they should require my request first. They claim that they "have a note" in their computer that I requested to pay for this channel. However, I did not ever.