I HAVE NO SERVICE.IAM GETTING SICK OF TIME WARNER LAME SERVICES.I HAVE BEEN WITHOUT SERVICES.SINCE 7;00 AM 1-1-11.TOLD ME I WOULD HAVE TO DO WITHOUT SERVICE UNTIL 1-5-11 .I THINK IT IS UNFAIR I HAVE TO PAY ON TIME AND THEN CANNOT WATCH IT.THEY TOLD ME IT WAS ALINE PROBLEM. I FELL AT THIS POINT TIME WARNER COULD NOT AND WOULD NOT HOLD A CANDLE TO DIRECT TV.I FEEL LIKE TIME WARNER IS ROBING ME I HAVE BEEN WITH TIME WA
warner FOR 18 YEARS NEVER BEEN LATE PAYING MY BILL.no on demand or other channel

We run a national ecommerce business and a call center. We switched from AT&T to Time Warner after being told that the service would be superior and a better value. After 24 with Time Warner we experienced well over 20 service issues. Early on, we began documenting each one -- date, what happended, who we talked with, what was promised, follow up, etc. At the end of the day, we were forced to switch providers because the poor service was impacting our business results. Our phones did not work from time to time and customers would receive a message saying that "the cusotmer you called is no longer taking calls". Our internet was down frequently. Once, we suffered a four day outage. We worked tirelessly with TW management locally, but to no avail. While each individual was cordial and wanted to help, the TW system is divided into so many pieces that no one owns the customer. We experienced many hand offs. In the end, we sent a 10+ summary of our experience to TW's CEO along with a new book on customer service we just published titled Negotiate Anything. He elected not to respond in any manner. This simply reconfirms the decision we made to work with anohther provider.

Do not entrust your business to Time Warner Business Class. After a two year experience with internet and phones, they have proven that as a business process tool, they are not ready for prime time.

Negotiate Anything! is the culmination of a 30 year study of customer service. It has two audiences. For consumers, it presents secrets to make companies treat them fairly. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service. It offers a concise and proven method for consumers to use to start getting their money's worth from companies when things go wrong. It also lets you know the tricks some companies use to bamboozle you and keep you from getting the good service you deserve. The authors show how they have saved well over $30, 000 themselves. They are so confident of their method, they provide a written 100% money back guarantee for consumers if they follow the process and don't save at least two times the cost of the book in the first year alone. It can be found on P261. For businesses, Negotiate Anything! presents the 12 Success Criteria for creating, implementing and tracking a highly differentiated level of customer service designed to drive the top and bottom line. Business owners and leaders will learn how they torture customers and drive them into their competitors' hands. The causes of deteriorating customer service are reviewed and a clear and pragmatic plan is presented that can be implemented by any size business or organization. Through the example of their own start-up business, The CareGiver Partnership, we learn how a company that cares about its customers is winning with impeccable, personalized service such as answering all calls by the third ring, by a knowledgeable person - in the U.S. This has resulted in over 90% of customers rating them a 9 or 10 on a 10 point scale. As a result of this service, their margins are 2 to 3 times greater than the big box stores.

About the Authors
Tom Wilson, former global Sector President at Kimberly-Clark Corporation, and his wife, Lynn, who has more than a decade of front-line customer service experience, are co-founders of The CareGiver Partnership. They have collaborated to share 30 years of customer service learning, to benefit consumers and business leaders alike. A single incident in 1977 sparked their passion for studying customer service. They began keeping notes they had with companies of all sizes - restaurants, home repair, auto manufacturers, furniture stores, cell phone providers, health care providers and even non-profit organizations. Over a 30+ year period, they maintained detailed notes of interactions including correspondence to and from companies. They studied the root causes leading to poor and unacceptable service. From this extensive research, they created a new company, The CareGiver Partnership, a national direct to consumer retailer of home health care products and supplies. All their key learning went into providing a new type of service they coined "Personalized Attention - 1950's style".

Look for Negotiate Anything! Secrets to Make Companies Treat You Fairly at:

Amazon - http://www.amazon.com/Negotiate-Anything-businesses-competition-excellent/dp/0984618503/ref=sr_1_2?ie=UTF8&qid=1286225405&sr=8-2

Our website - http://www.caregiverpartnership.com/negotiate-anything.aspx

Smashwords - 10 eBook formats - www.smashwords.com/books/view/24153 (use code DZ48W until October 31, 2010 for a free copy)

Barnes & Noble - www.smashwords.com/books/view/24153

Beware of extra fees hidden on your work order before you sign!

I ordered double play with $29.99 install. During install they gave me the wireless modem, but did not mention that it is some sort of upgrade I will have to pay for.
First bill arrived, and was charged an extra $49.99 wireless modem install fee. Called customer service.
Told them that I was not communicated about this $49.99 "install" fee for a wireless modem, and the technician also did not inform me, so I want it off the bill.
After some arguing and 5 minutes of waiting, she pulled up the work order and pointed out that the technician wrote "wireless upgrade @ 49.99" on the work order _that_I_signed_. I looked for this for 1 minute and could not find it.
Then she told me where it was: it was written on top of a section of random letters. It was not - as a sane person would expect - included in the "charge" column.
I told her that I do think that this is a very deceptive and borderline fraudulent practice, but she did not budge. Then I asked here about the 30-day money back guarantee. I was transferred to a retention rep, and he also could not remove this $50 charge. However, he could reduce my monthly bill by $40 for the next 12 months. I figured that that saves me over $480 so I stayed on.
But I may cancel later as I still have 13 more days to cancel...

Time Warner Cable is removing ESPN & local ABC channels on Sept.2... So, this means, NO Monday Night Football, NO Sports Center, NO The View or Housewives shows for my wife and NO Saturday morning ABC cartoons for my kids... What kind of company takes away some of its biggest channels? The Time Warner website (rolloverorgettough.com) says this, "At Time Warner Cable, we’re all about connecting people and businesses with information, entertainment and each other. To connect you with all the shows you love to watch, we must pay the companies that own the broadcast TV stations and cable networks. We fight to keep those fees as low as possible, because they directly impact the cable bill you have to pay each month."

The Disney (Disney owns ESPN, ABC) website (www.ihavechoices.com) says this, "Our current agreements with Time Warner Cable to carry the ESPN Networks and (in certain markets) ABC stations will expire on September 2, 2010. The two companies are now in active negotiations to reach agreement before that date. It is in the best interests of consumers, as well as both companies, for us to successfully conclude these negotiations before the deadline to avoid interrupting service to Time Warner Cable subscribers."

I'm less inclined to side with Time Warner, the company who would fix this easily by coming to an agreement with Disney. Not to mention, Time Warner has the worst customer service. I'd switch to FIOS if they offered it here...

I received a letter from Time Warner Cable stating I discontinued my digital DVR and/or Road Runner services but have not returned the cable equipment. Well this is not quite the case as I have been a Time Warner Cable customer for more than 14 years.

I called customer service and spoke with LeAnne who did research my account and said the information indicates that I did not return a "wireless card". After discussing this a bit more LeAnne and I decided to get the supervisor involved.

Supervisor Juan reviewed my account and said that I returned a wireless modem on 2/2006 and exchanged it for a non-wireless modem. Juan said that when I returned the wireless modem but not the "Ambit" brand wireless card that was part of the wireless modem.

I do remember returning the wireless modem but have no idea what an “Ambit” brand wireless card really is or if it was even part of the wireless modem on 2/2006. Juan said that he will place a request for the warehouse to search for this part. Juan also said that Time Warner just sent out a mass mailing to anyone with "missing" items.

Juan did state that it will take at least 30 days for the warehouse to search for this item. I am not sure why the warehouse needs to search for an item that the inventory software counts as missing but what do I know.

Now my concern is that I was informed in the letter that as of 4/19/2010 my account will be billed for this service until I return the item. Needless to say I have no idea what to do about this as I do not have the item that Time Warner states is missing.

Also much to my shame I do not have any of my Time Warner receipts from 2/2006 - who does? Can anyone guess what is going to happen next? Any ideas how much I will be charged for an “Ambit” brand wireless card that goes with the wireless modem that I returned 4 years ago?

I am bent over and ready Time Warner, send the bill so I can get over the pain.