HORRIBLE, HORRIBLE customer service.

The are unreliable, insufficient and lack structure.

The worst customer service experience I have ever had.

My mom and I have had all three services through this messed up unprofessional scam artist "company" for MANY years and we've had cable since they FIRST started out..that's a very long time, probably around 20 years. Well, they are known for one thing...double billing then disconnecting people claiming they're past due. Believe me, we are going to do everything to get our money back from the past several years that they were double billing us. We have written proof. Okay I'm off to make their lives a living hell throughout the internet including BBB and Fox 6 News.

Time Warner just finished its "Roll Over or Get Tough" Campaign against the Fox channels regarding prices increases for Fox programming (Dec. 2009) in order to "hold our bills down."

This month (Jan. 2010) my cable bill from Time Warner was INCREASED by TEN DOLLARS!!! I called the TW billing department and it was explained to me that in 2009 I had been receiving a "special discount" of $10 each month for the year. How "strange" that no one had ever told me about this before!

I called again and spoke with a different person in the billing department and was told FLAT OUT that the $10 increase in my bill was due to a RATE INCREASE. Hmmm. now which of the two billing reps was lying to me?

I decided to call customer service and explained the two different responses I had received from the billing department. Now she told me that, indeed, I had been receiving a "special discount." I then asked her why I had NOT been told about this discount and its expiration date when I signed up with TW and why this "special discount" had NEVER appeared on my bill as a $10 credit. I then asked her to send me the documentation indicating that I had, indeed, received this "special discount" and when it expired. She told me, "We do not put things like that in writing." WHAT???

I guess, Time Warner puts as little as possible in writing so they can change the terms of their agreements with you as they see fit, whenever it suits them or whenever they want to SCREW YOU and raise your bill!

And, this is not the first time the employees of Time Warner have lied to me. I have battled with them over having to change my password to my email (almost monthly) because I could not get into my Roadrunner email (actually it should be called Road"Crawler") with my regular password. That is just one of the problems I have had with Time Warner's RoadCRAWLER. And, EVERY TIME I have called with a problem with RoadCRAWLER, Time Warner has blamed it on MY computer. They have NEVER taken any responsibility for ANY problems I have had with their internet service nor their cable service.

Our cable service was going off regularly about once a week, but THAT was not their problem either. They even blamed THAT on everything else- weather or signals or whatever- I can't remember ALL of their "excuses." Once, we were without cable for EIGHT DAYS as we had to WAIT for them to come out and fix it. For a few months, our picture on the upper channels kept breaking up into little squares and were totally unwatchable- even though they had "made the proper repairs."

BUT, their customers service people sure are GOOD at saying how "sorry" they are that you are experiencing problems. And that is all they are good for!

I am currently researching services to replace Time Warner and I am sure that ANYTHING will be better than the service I have received from TW. I am sure I will have a lot of free time on my hands in the future since I won't have to be "on hold" waiting to speak with the useless people that TW calls their customer services reps.

Opened my store up at 6am and found that Time Warner Cable Business Internet, Phone and TV are not working.

Called and was advised by the technician to power reset all devices and they still did not work.

The first technician requested I call back at 8am because more capable technician will be available.

The second technician I spoke with told me that first technician was wrong, and I need to wait until 9am.

The third technician said they had to forward this problem to the dispatch.

The dispatch called me and promised me that we would have a technician by 12 noon.

12 noon has passed.


Still no technician.

Called back and the dispatch says that it was not promised for 12 noon, but an all day problem.

Now my customers can not watch television, my workers can not receive phone calls, my credit card machines can not finish their batches to the credit card companies.

My company is paying business prices for business service. Mis-information and rude service is not what is expected.

Very disappointed. Very Tired speaking to many different people, technicians, dispatches, managers, etc...

We strongly do NOT recommend Time Warner Cable Business.

Time Warner had a promotional for either $300 of gas or groceries. I chose groceries and followed the rules according to Saveology.com and sent in my groceries slips for the month. Then I went on the net to get the voucher for the next month and a message came back that they were bankrupt. We have never received anything. We called twice and got duplicates of the original offer twice. I think that we should get some reimbursement, but can't find anyone to talk to that can do anything but repeat what's already happened.

Don and Nancy Files