In mid-July I got the Time Warner package in Brooklyn. Two days after I got it the modem they brought me died as it was used. It took me almost a week to get service again, both computer and telephone. When the serviceman came to bring the new modem he said, "I don't know why they gave you this junk." Tonight my remote broke and I can't use it. I am told I have to pay to have a new one sent to me or I have to bring the remote to Time Warner. I'll do neither. I'm going to get a different company. Time Warner is not worth the problems and cost. I cannot believe that people tolerate this inferior service.

Time Warner new digital service removed the ability to surf through the Guide Page with the FAV button. You use to be able to press GUIDE and then surf through the Guide Page with the FAV button to see what was on. Now, with the new service, as soon as you hit FAV from the Guide Page it changes to the next channel in your Favourites list and closes the Guide Page. This makes it impossible to easily see what's on other channels. Someone in their engineering department wasn't thinking. Their Customer Service Dept. is sympathetic, but I'll bet dollars to donuts nothing changes.

I made an appt for repair of my cable. I called a month ago for this problem and they said by sending a new signal and me doing the turn off and reloading it would be cured. Well it still had a problem. Called to set up an appt. yes five day wait. Saturday morning from 8-12pm. On Friday night during dinner i had a computer call to remind me. I pushed the #1 to say I knew I had my appt. At 8:00am another computer call comes and wakes me up to confirm the appt. Now after a bad nights sleep i am up at 8:00 am. At 12:00 i call time warner and they tell me that the repair man was here and called my number and it was busy and he left. Now does that make sense. If I was on my phone why not ring my door and come for your appt. I don't buy that he was here . This is a way to cut down on service calls. I had to make another appt for Wed from 12-4. I told them no calls no wake ups or I am into direct tv. Why do we put up with these lousy services and pay through the nose.This is only one what TW avoids making a service call.

I have tried and tried and tried to get this straightened out, but no one seems to be able to do a thing so I am asking anyone for help. I will try to make this to the point as possible, but it is a long and drawn story; at the end of the day all I want is my old phone number as promised.

Basics:
Phone Number: 512-834-2098
Service provider: Time Warner is the old service provider
Issue: I want the phone number ported as promised

In March I started truing to have my phone number of 512-834-2098 ported over to a cell phone. I would have had the number transferred, but Time Warner told me it was not possible, but they said I could have the number ported to a cell phone and they would not disconnect the service until the port was complete because the port would cause an automatic disconnect. I called Verizon and put in a port order, now keep in mind I already have 3 phones with Verizon. A week later when I had heard nothing I called back and the person told me the port had not gone through, but they did not know where to contact me; HELLO! They had 3 valid in service phone numbers with Verizon in which to contact me. The person at Verizon said that the reason my port had not worked is because there verification did not go through; asking what was verified in the port I then went back to Time Warner to see what was wrong. At this point in the saga I find out that Time Warner has had my social wrong for 7 years! They have upgraded my service and taken my money for 7 years with me verifying the last wrong numbers on file and now that I am leaving and they need written proof brought in person to their office to change my social. Let me mention that t this point I have already spent at least 10 hours on the phone just trying to accomplish this, at least 9 hours of on hold; of the 9 hours on hold 8.5 were with Time Warner. I bust my gut to get the new social to them and I am again assured the number will not be disconnected until the port is complete because Time Warner knows they have caused me serious inconvenience. Well, needless to say Time Warner does not disconnect my Cable and Internet service when order, but for darn sure manages to disconnect the phone line when they told me they absolutely would not before the port was completed. I find out about two weeks later after racking up another 20 hours on the phone between companies, again 90% of it on hold with Time Warner that a very simple solution would have been to install a second phone line at my old residence to allow the port to go through, but now that the number is disconnected nothing can be done.

This starts the adventure of trying to figure who owns the number, which at this point an another 25 or so hours on the phone no one can tell me, but Sprint was happy to charge me a $125 deposit for the privilege looking to see if the number is owned by them and yes I do have the bill for you too see. If they can actually get me my number back I would happily pay double, but darn if I trust anyone to give me money back when they want it to just check to see if they might be able to help me. I am at my wits end; I would have even settled for a message directing callers to my new number, but Time Warner does not even offer that service

Secondary to the above Time Warner at least owes me for the week they charged me for my cable and internet and really should compensate me for all of my lost time due to their complete and total screw-up.

I can be reached at 512-417-0460 anytime; the e-mail is mth105 AT hotmail.com

Thanks,
Mary