I agreed to do the price lock with Time Warner when my bill went up 2 months ago. They quoted me a lower price for 12 months and the first month the bill was right and then it went up the next month. When I called in, they said I had other promotions expiring even though they didn't tell me this when I agreed to the price lock. They weren't willing to adjust the billing to the promised amount, and when I mentioned that I could take my business elsewhere they asked me what date I would like to stop the service vs. trying to keep a valuable customer. We are and have been paying over $150 a month for over a year now. You would think that I company like Time Warner would instruct their reps. to give accurate pricing and would also value a current customer more than they do.