Times Of India Reviews
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abhishekasu
June 28, 2011
Delivery Issue - Dealer Rude, no response
I am thoroughly appalled by poor customer service by Times of India personnel. I had never expected such a horrendous experience with such a great group as Times of India. Here are details of the problem I have and complain I wish to raise.
I have taken a coupon with:
order no-NAF 038550
I never got proper delivery of newspaper continuously for last two months. Every week and many times every day, I had to face problem and the paper was not delivered. I have to call vendor 3-4 times to get the newspaper.Past 2 week has been extreme now, when I had to call every day to get the newspaper and still it was getting delivered after 10 am.
I have been raising this complain several time from past two moths to the area managers - V. Suresh (Ph no - 9710978817), Nandakumar (Ph no - 9790913397) and requested them to find a resolution or find a new vendor for the delivery.
Out of this, Suresh kept promising of resolution, but never acted on it.
But Nandakumar has been extremely rude and never talked properly. He has not tried to resolve the problem, instead just told me to adjust with poor service I was getting from the vendor.
This is the first time in my life I am having such an appalling experience for a such a simple thing as newspaper. I had taken the coupon in good faith thinking it is a good option and will help me reducing problem of settling the bill every month etc. But instead, it has just created a nuisance for me and getting a newspaper in the morning has become a annoying experience.
All this bad experience with newspaper vendor was topped with a very very poor response from your area managers Suresh and Nandakumar ( especially Nandakumar, who not only failed to resolve the problem but also was extremely rude and challenged me to go and talk to anyone I want, he does not care.)
I have requested to get refund on my coupon amount paid to both of these guys and also raise complain to times helpline number on 18.06.2011. My complain number is 470768. Here also, I was told the problem will be resolved in 48 hrs but its already 96 hours since then and no resolution has come.
And definitely this warrant strict action against Nandakumar.
I never expected such an appalling experience from such an established group as Times of India.
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Arumairaj
June 9, 2011
Newspaper not received
I received newspaper only for 3 weeks after the introduction in Coimbatore. Now i am not getting the newspaper for the past three weeks. Please take suitable action.
Mobile No. : 94433-60750
Dr. P.D. Arumairaj
23-1 Periannan Nagar,
Thadagam road,
Coimbatore - 641 025.
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Madhusikta
March 29, 2011
Not receibving news paper
Hi,
I am Madhu staying at Hyderabad, subscribed for a 6 month subscrition, in which I supposed to get 6 months news paper for Rs 180. They have the money in advance. The affective date was 16th March 2010. But till now i didn't a single peice of news paper. Every Morning i used to call the customer care no, and i can here the same story sush as "they will infor the area agent, from 2 morrow or max day after tomorrow u will receive paper".
But next day Morning the same story. I asked to return mu money as well. But that also they are doing .
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N SEKAR
November 3, 2010
Non Delivery of News Papers
I N SEKAR 351, 9 TH STREET, KAMAKOTI NAGAR, PALLIKARANAI, CHENNAI- 600100 Mobile No 94440 19682 have subscribed for Time of India by paying annaul fee, Ref : ORDER NO. NAD 072568 RRE CODE. CR 2556 VENDER CODE. C639
I have not been supplied with the news paper regularly. Till now atleast 30 to 35 days have been missed the supply.
The delivery agent is not a responsible guy and when asked for the non supply, he replies arogently and telling us to make a complaint. I have complained over phone twice. But no action taken for the request of changing the agent, atleast for the remaining period i may be assured of getting the regular supply in time.
The purpose of buyning news paper is lost by this type of service of the esteemed concern.
For the past 15 days no supply is made, after my complaint too.
I hope you will take corrective action and componsate me the non supply days by supplying for the extended date.
Expecting your Prompy action, to keep up the reputation of your organisation.
With kind regards
N SEKAR
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ashokvatika
September 18, 2010
news censor/malpractices
times of india has stopped publishing share prices of listed indian companies, with intention of increasing circulation of economic times. actually they offer price concessions if u purchase both the papers. by wilfully not publishing share prices, as done by all major news papers, they are forcing us to go for economic times lucknow. how can they do so. it is a restrictive trade practice.pl let monopoly and restrictive trade practices commission take action
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Girinarayanan
September 4, 2010
subscription not receied
This is to bring to your kind attention that I am a regular subscriber to TOI for the past 3 years. Prior to this I was a regular reader of "The Hindu" for more than 10 years. I have also recommended more than 15 persons to subscribe TOI.
Worst Service
I received my copy daily on time (Before 6:30 am) during the 1st year and I was happy on the service and quality, which also made me to subscribe for the next year (last year). But from last year this has become worse, I neither receive my copy on time(Min only after 7.30) nor receive the paper regularly. if it rains I am sure now that I will not get the paper for the day, even my kid knows that.
Especially even it drizzles I don't get the paper for the day and sometimes the paper is delivered to me the next day or day after. (2 or 3 papers at a time)
This I have complained to the call centre and also to the agent many times. Still there is no improvement.
This is clearly visible that there is no respect or response if we complain to any.
Subscription renewal
Still when your person called us for this year (2010-2011) subscription renewal, we had a second thought and after lot of hesitance we renewed on the assurance given by your team that all the issues will be sorted out. Keeping some faith on your esteemed TOI we further renewed for this year also, well ahead of the date of expiry.
But till date I have not received my copy. I received my last copy on 19 th Aug 2010. After the rain on 20th i have not received my copy till now. As per my old order i hope I am supposed to get my copy till 30 th of august 2010 where the subs of last year started from 1st September 2009.
Apart from this I have renewed for this year on 17/08/2010, (RRE Code : CR 1973, Depot Code: D3165, Dealer Code : 20921287) Still i have not received the subscribtion.
Call center
I would have contacted the call center many times ( around 20 times in the 2 months) but of no use.
Even for this subscribtion I am calling the call certer almost daily and every day i get an assurance from different person/agents that this will be solved today. But nothing has happened till now.
Finally after raising my voice with the agents yesterday a person named Karthik call up and told that this will be sorted out today and he was on the way to our house to meet us. But till now he has not turned up and if we try to call him up he is not picking up the call.
Past 1 month I am suffering to get my copy but no one is able to help me out. Finally TOI has proved that they dont care about subscribers/ customers. The pain is only for the customer and TOI doesnt care about this is very much evident.
Conclution
The number of calls I have made till now to your team, the time wasted by me till date in the past 2 years to get my copy, the money i have spent to get the alternate paper for the days TOI has missed is very high. On subscribtion to TOI I am only losing money and patience.
So I request you to kindly sort out the issues immediately. If really the TOI team is caring about the subscriber/ customers, I am expecting one of your company's responsible customer care senior person to meet me before this week to sort out the issues or please cancel my subscribtion and return back my money
I hope you will not allow me to take it up further and expecting that this will be my final mail to you regarding my subscribtion.
Serious concerns
Pain 1 : My subcribtion Stopped all of the sudden by last month 19th and reason not known
Pain 2 : Even after renewal done by last week till date we have not got the paper. Need to know where is my money?
Pain3 : How am I going to get compensation for the paper which i have not received past 15 days and the paper not delivered in the last month
Pain 4 : With this kind of worst call center service how can I continue this TOI and what will happen to the persons to whome i have recommended.
AWAITING YOUR IMMEDIATE ACTION
V.Girinarayanan
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Badri
August 27, 2010
Non delivery of subscription
I have subscribed for the Times of India news paper through the annual scheme. My order number is NAC 063453. Despite making several calls to Times of India customer care (044- 24317979) and the agent Mr Karthik (9840387034) / Mr Ravi (9282230015) there has never been a proper response. My subscription has been stopped abruptly from the 1st of August. I would seek you take action against suck unkindly / unlawful service. I would be glad to get the news paper for the pending subscription period and would not vouch for such pathetic subscription again.
Badri Narayanan
Chennai, TN
Email: [email protected]
Contact No.: 9940273500 |
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raki18
August 3, 2010
not issued the complimentry copy
Today (03.08.2010) i bought times of india near Vidyapeeta circle the Shop Name is UDUPI STORES i havent receveid the complimentary copy of bangalore mirror.
I just asked over to the vendor their is an complimentary copy given to the customer
he said the vendor hasnt given to us i want the feed back to me as i am regular reader of this news paper
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P.Vijayan
June 29, 2010
Non receipt of Coupon Amount
S Kumar
34 Devi Karumari Amman Nagar
Kolappakkam chennai 9841217323
I am a small distributor who is delivering times of india paper to houses in our locality. I am not getting Coupon amount.. for 6 months...? Suffrering a lot..!!
My Agent name: Murali, 9380416172 Porur Chennai.
Pl guide me whom to contact...? or whom to give complaint...
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Tehmina
May 27, 2010
Non-delivery
Subscriber: I.M. Bohra,
5, A, 3 Kapadia Nagar
Kurla W M 70
I have subscribed The Times of India for six months and paid Rs. 499, The Times of India as well as Mumbai mirror. Vendor Santosh is not delivering newspaper. His contact details: 9870946948. It was not even regular in May. Times of India did not arrive on following dates, 20, 22 to 26 of May 27, 2010. Please can Kindly look into this matter. Thank you.
Contact Details:
I. M. Bohra
989201110
26501771
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