Hang up on them immediately!!!

In May 2010, I received an unsolicited call from TES with a pitch to sell my timeshare. I expressed immediate concern as I had 3 other companies try to sell my timeshare - I paid their upfront fee and never sold my property. They assured me they were legitimate and would also help me recover the fees I had paid to the other companies who did not produce. We had some medical bills that needed to be paid due to a motor vehicle accident that were not covered by insurance, so, at that weak moment, I agreed. I also explained to the sales rep I talked to that the medical bills and a couple unexpected bills were the only reason I was trying this method of sale one more time. He assured me they were different, they actually made their money on the financing for the new timeshare owners so their main interest was to turn the property over as quickly as possible. I was given a timetable of 60-90 days. I was told I could call every day if I wanted to check on the progress of my sale. That made me feel better at the time, but when I realized that I was often on hold over 30 minutes each time, and then transferred to an answering machine which no one ever returned my messages I was less pleased, but still optimistic. I also tried the tactic of dialing in random extensions to see if I could get a person. I never actually talked to a live person, but left a couple of messages on random peoples answering machines that were never returned.

I am at 7 months and still have not closed. I have spoken to a wide variety of representatives at TES: Jasper, David Locke, Patrick Dean, Constance and someone who identified himself as a manager named Ron to name a few.
Along this long process, I had been told the blame lay with my management company who had been sent 3 estoppel letter requests which they were not fulfilling. I called my management company on 3 different occasions and had been informed that TES had not sent the required documentation even after additional description of required documentation was forwarded to them. Out of desparation, I asked TES to fax me the package and I would submit it to the management company myself to get this process finalized. They agreed. The next day, they sent me a one page fax which was just the transmission report frtom one of the requests they sent.
I called TES again (most times waiting on hold in excess of 30 minutes each time) and was told after review, they could not send me the documents they faxed to the management company because it contained personal information for the buyers.
Fine. I drew up my own request for the estoppel letter and forwarded it to my management company by fax, regular mail and certified mail. I also faxed and sent a certifed copy to TES so they could document the request. Then in the first week of December, I confirmed by phone with David Locke that the estoppel letter had been received and my file had moved on for title work. I directly asked him when I could expect this to close and this process to be done. I was told it would be funded by the middle of January. I should have a check in hand by the 17th of January. I specifically asked if that was 2011 and he said it was. I have tried time and time again to call them these last couple of days to make sure everything was fine. No one answers. I was on the phone 13 minutes, 17 seconds with it just ringing and no one answering before I hung up immediately prior to writing this complaint.
I had hopes of being one of the few persons to have something fabulous to report about this company. I'd had enough bad things happen to me in my recent past, I thought I was due for something good and this would be it - didn"t work that way.
The universe will even things out, but don''t waste your time or effort with these people.

Do not believe anything tey say, they never call you back, just take your money

They called me and said they had a buyer. (I am an idiot for believing) Got down to the wire and all of a sudden the buyer had a IRS tax problem. Now I cant get through to them to talk to anybody. When you call them you are put on a hold waiting list and when it gets to your turn they are unavailable and leave message.

Agent will call you and tell you that they have a buyer for your condo/timeshare that you have listed for sale. Agent will tell you that buyer will have to be approved for financing and agent will have to contact you later in day with result. During that process agent will explain to you that $1850.00 will be required from you to complete sale transanction because of deed clearing package and service contract. Later in day agent will call you with good news that buyer has been financed and you have now sold your timeshare for some fantastic price and you may proceed with the closing process, which will take anywhere from 60 to 90 days. Of course, nothing can happen until you pay your $1850.00. Upon receiving your documents to sign you will see it is nothing more than a standard marketing agreement. Your timeshare has not been sold, there is no buyer, it is all just a scam.

Don,

Ocean Springs, Ms