This is the actual email that I sent to TWC. They refuse to budge on this matter. I am very displeased and would like to let everyone know to always read your workorder carefully because if you don't you may find yourself paying for things that you didn't order and the company refusing to credit you for them.

I recently moved and transferred my service to my new address. I made arrangements to be called while at work when the tech would be arriving at my home. I received a call and rushed right over to meet him. I asked him to install my boxes in the bedroom and den. He did so. He told me to sign the paper and he left. I signed the paper, and didn't read it because I assumed he had done what was instructed. To my surprise, I get a bill for three additional outlets - which I never authorized. These outlets where in the home when I moved in. I specifically instructed him where to put the boxes. I called in to ask them to remove the additional outlets from my bill and was told because I signed the authorization, that the charges where valid because I signed the work order. I did sign the work order but I didn't read it because I assumed it had on it what I requested and I was in a hurry to get back to work and was meeting many people to get things connected at the new location. I do take responsibility for signing the paper without reading it but when you ask someone to do a specific thing, that is what you expect them to do. Why was he going throughout my house anyway? Just because the previous owners may have had jacks installed, doesn't mean that I need access to them. I specifically told him where I wanted the cable service. He violated my privacy by roaming through my house looking for outlets and I hadn't even been through my house and really looked at everything. I am truly upset that I am being charged for these additional outlets not being used. He didn't even install anything. They were just there. I was told they would credit one charge but the other two should be credited as well. I have been a loyal customer for over a year. I pay my bill on time and have tolerate many many outages of my cable channels in the past. Every month, my channels such as Lifetime and Bravo, etc. go out for several hours at a time and I have called it in on several occasions but finally quit calling in. I believe I should be credited for those additional outlets. Please contact me to see what kind of mutual agreement that we can come to. I simply don't have an additional $60 to pay out with all the other expenditures that I have incurred as a result of his move.