I purchased 4 new tires from the Waco, TX National Tire and Battery store, under phone number 254-716-2500. We then moved to Florida where ONE of the tires separated and was replaced by the Palm Bay, Fl Tire Kingdom store on HWY 192. We then had TWO more tires begin to separate and took the car into have the tires checked before a long road trip. Mike, the manager of the Palm Bay, Fl Tire Kindgom store on Malabar Rd refused to agree that the tires were separating, even though the vehicle had a significant low-speed wobble and high-speed vibration. His solution was to keep rotating the tires around to different positions until the vibration and wobble would go away, unsuccessfully. We proceeded to drive the vehicle on a 2800 mile road trip, during which, we experienced a constant vibration that worsened throughout the trip. Upon returning to Palm Bay, FL we took the vehicle to the Palm Bay Tire Kingdom store on Hwy 192, where Manager Jose informed us that we had TWO tires separating, but would only one be covered by the pro-rated road hazard warranty because there were nails in the sidewall of both tires (the nails were never shown to me). We paid the pro-rated value for two new tires, as we had not choice, the tires were separating and leaking air, they could not be driven over 40 MPH. We now have ONE tire beginning to separate. The vehicle once again has a low-speed wobble and a high-speed vibration. The Hwy 192 store said the tire is fine, but by this time and with these tires, I KNOW what the beginnings of a tire separation feel like. With this being the FOURTH and last of the original tires purchased at the Waco store, we have now had all FOUR of the nearly-five-year-old-tires fail with 50% of tread left on them. Just to be clear.. we have had to pay to replace these tires that have 50% of tread left on them due to them separating.

ISSUE B: When the tires were purchased and installed at the Waco, TX store, the wrong tire machine was used on the wheel. This improper installation inflicted damage to the chrome plating on the inside of the wheel bead. This lead to chronic air leakage, leaving us no choice but to put air in our tire every 3 days for almost two years now. During one of the latest repairs at the store on Hwy 192 another one of the wheels was damaged, but this time the chrome plating was chipped off so badly that the is now chipped 3-4 inch piece off of the outside of the wheel bead. This tire now needs air daily. Inevitably, the new tire that is installed on this wheel will be damaged as it often is driven with inadequate tire pressure.

Overall, we are significantly disappointed with the initial tire purchase. Unbeknownst to us, we were sold tires that were nearly 5 years old. When this was discovered during the first visit to the HWY 192 store, I called the Manager of the Waco store, David, that sold us the tires. He stated that those tires should have never been put on that car and if he would have known hold old they were, he would not have sold them to us.

When visiting the Malabar Rd store in Palm Bay, FL I was told that we had not rotated the tires properly. But really it is the stores that do not rotate the tires properly. When tires are cross-rotated, as NTB and Tire Kingdom do, this reverses the rotation of the belts inside the tire, causing them to separate, which in turn, causes the customer to buy new tires. I, personally, am the son of a 3rd generation mechanic. I was mounting and balancing white-walls when I was 10 years old and doing alignments when I was 12. I did not appreciate the run-around excuses that I received from NTB when I presented problems that would later be confirmed. It was only after the tires had been physically damaged by nails that NTB/Tire Kingdom would acknowledge that the tires were separating. NTB and Tire Kingdom are sister stores, owned by the same Corporation.

RECEIVE BUSINESS RESPONSE : Our company has attempted to resolve this matter with the customer. Tire Kingdom's Area Directors, Ken Arnold and Jon Ditchman, contacted Mr. Rogers. Mr. Arnold left several voice mails for Mr. Rogers without a response to date. Mr. Rogers' tires have not been rotated in 45, 000 miles and the customer does not have any documentation that shows any history of tire rotation. The tires only last approximately 20, 000 miles and the customer has double the mileage on the tires without any rotation. The lack of rotation and excessive mileage on the tires are causing the current issues with wear and separation. The tires have no mileage warranty and the store offered a proration on his tires which is equivalent to 50% off a set of four tires as customer goodwill. Based on the mileage and the lack of rotation, Mr. Rogers is not eligible for free replacement on his tires. Area Director, Jon Ditchman, also contacted Mr. Rogers and explained that the store installed Mr. Rogers tires back in 2009 and if the wheels were scratched at that time, he would have noticed the scratches immediately after having his tires installed. The wheels are not chrome wheels that are sold by the store and they were already on his vehicle when he brought it into the store. Mr. Ditchman explained that chrome naturally peels over time due to oxidation. It is a common occurrence with chrome wheels. Mr. Ditchman is not extending an offer of restitution to the customer based on the fact that the store is not liable for wheels they did not sell to Mr. Rogers. Tire Kingdom strives for exceptional customer service and takes customer feedback very seriously. If he remains unsatisfied with our attempts to handle the situation, kindly have him contact our Area Director, Ken Arnold, directly @ 561-714-9766 or Area Director, Jon Ditchman, directly at 832-452-1090 to discuss any remaining concerns. We look forward to helping Mr. Brad Rogers in the future with all of his automotive needs and will do our best to give him the exceptional customer service we focus on everyday. Thank you for your assistance with this case.

i am so mad at these people i made a bumber sticker in there honor.. http://www.cafepress.com/soles
it should be under the link (yourplace ) lol seen this sticker on a car already... just look for the sticker that says Tire Kondom on the page... good luck ...

A Tire Kingdom sales rep recently visited my place of business and offered a coupon book for services for $30. It looked like a good deal so I bought one. About a week later I went to the Tire Kingdom (110) in Melbourne, FL. to use one of the oil change coupons. After a few minutes I was approached by the mechanic and was told that they would be unwilling to change my oil since there was some oil on the bottom of my engine. Of course they offered to change out my oil seals for several hundred dollars. I asked them to just change the oil, but they refused. I later contacted their customer service at the home office about this scam. I could not believe the result. Not only did they do nothing about my complaint, but the manager of this store called me and lectured me because I had called their customer service department. It is hard for me to believe that this company is still in business! Do yourself a favor and shop elsewhere for your tires and services.

I own a 2005 Chrysler Pacifica, with the touring package option, because of this option the tire sizes are 235x55x19. Hard to find a competitively priced tire. Today during the Rush Limbaugh radio show TIRE KINGDOM advertizes a sale of a new tire (I did not get the name of the tire), ANY SIZE $79.00 Each. So needing 4 tires I call Tire Kingdom and am told even though the add says ANY TIRE SIZE they tell me the sales price is only for specific rim sizes and of course the 19" rims are not the standard rims size. Then they proceed to tell me they can get me 4 tires on sale for $1, 100.00. That's one heck of a sale. SINCE WHEN DOES ANY TIRE SIZE MEAN SPECIFC OR STANDARD TYPE RIMS? ANY SIZE SALE TO ME MEANS ANY SIZE THAYT MEANS 19" RIMS. That is FALSE ADVERTISING. My next e-mails are to the BETTER BUSINESS BUREAUS in both Sarasota and Manatee County, Florida. FALSE, FALSE, FALSE ADVERTISING - FANTASTIC BAIT AND SWITCH. This is just wrong.

My car had a power steering fluid and a right axel problem. When I went to the shop to get my car fixed, I asked Stanley A. Tomlin to drive the car to detect the problem. He asked the mechanic to put the car on the lift without driving it. He changed two front suspensions and after that, the mechanic told me to go to Chrysler to recall the power steering but the problem was the axel. They charged me a lot of money without fixing the problem and the work they did wasn't the work they were supposed to do. Chrysler dealer said that there is no recall on this part and I went to another mechanic and he changed the power steering oil and the axel.