With the purchase of new tires for my car in November of 2008; I was given enrolment document for free gasoline vouchers as part incentive for the purchase. After complying with all the requirements, I sent in my purchased-gasoline receipts for the months of January and February 2009. After several phone calls to the address in Key Largo. Florida without being able tpo talk to anyone, my mailing of February was returned undelivered. I would like Tire Kingdom to honor its committment by emailing me at:
[email protected] and or phone me at 954-274-1745. Jeff Brown

On 3/18/09 at 12:53 pm I delivered my Lexus sedan to Tire Kingdom on SR 7 in Boca Raton FL to replace two front tires and to change the oil. I had inspected all the tires myself together with my neighbor (who sells cars for a living) and determined the front tires needed to be replaced and the rear tires had more than 1/2 the thread still left and was good. Later that afternoon, Arend Ferwerda (the manager at the location) called me and said I need Rear tires as well, Alignment for all 4 wheels and that my brake pads were overly worn and need to be replace for $229 each wheel. He said that the Alignment would cost $129 and the extra tires were the same cost as the front tires. I told him that I had inspected the rear tires and they were fine. He said that they were not safe. I became suspicious because I saw with my own eyes the rear tires were fine. So I told him that I would have to call him back. I called Lexus service at the local dealer and they said the brake pads ($229 each for a total of four Arend Ferwerda quoted) does not need to be replaced unless the light is on indicating it is wearing which was not the case. They also said that they would do the Alignment for $89 and had no opinion on the rear tires as they had not seen it. I called Arend Ferwerda back at Tire Kingdom and told him that Lexus would do the Alignment for $85 dollar and he immediately said the he would do it for $79. I told him that I was not interested in the Brake pads and that I would rather have Lexus do the Job. I further told him I would only agree to have the rear tires replaced if He would keep the old ones for my inspection and he would put them back on if I wanted. He agreed. Lexus later said the brake pads were fine.

I went to pick up my car and guess what? They cannot find the Old tires for my inspection and would not give me the car unless I paid them in full. Arend Ferwerda says to pay the bill take the car and come back tomorrow morning and I will have your old tires for you. Well that never happened he gave me more excuses as to why he could not find the old tires.

Worst, as I am walking toward my car I see a big dent and scratched and light color paint on the driver side front. I immediately turned around walked into the service area and spoke to David Shaffer (acting Manager since Arend Ferwerda has left for the day). David say the dent looked like someone drove the car and hit something. He acknowledge that It had to have happened there as there were no reports of dents on the car and continued to fill out a customer Refund form, signing it and putting is information on it and describing the damage. He said that I would have to bring the car back tomorrow when Arend Ferwerda was there to get a picture to send it into corporate and they would make arrangement to fix my car and pay for it. Well the next day, Arend Ferwerda Looks at the car and says that it did could not have happened there. I told him that when the car arrived that it was fine now it is wrecked and it happened while the car was in your possession. He said that he would call this insurance people and he would get back to me. I had to call him 3 days later since he never called and he kept delaying me. First the guy that worked on the car was not here today and other excuses. Then I finally stopped in to see Arend Ferwerda and He says they cannot help me period. He said it was not their fault. I simply told him that he would regret it and left. 10 minutes later he calls me and says that he spoke to his regional manager Adam Bowsky (561-702-7899) and he said that they would repair the car. Arend Ferwerda said for me to get 3 quotes and that they would reimburse me. I got three quotes to repair it and call Adam Bowsky to let him know. He asked how much it was and then said that he was going to have to turn it over to his insurance company. A week later I get a call from a Jennifer Dougherty, Senior Claim Rep for Gallagher Bassett Services, 13801 Riverport Dive Suite 501, Maryland Heights, MO 63043, 800-22-533 x 244. I told her what had happened and she proceeds to say that the mechanic said that it could not have happened there because the paint on the car was white where the dent was (it is actually pale yellow) and all the pumper in the garage was yellow. I told her that this is funny since David Shaffer signed a refund report saying it was damaged there. She wanted to see the document. I emailed her all three quotes to fix the car and the refund form signed by David Shaffer. A week later I get an email from her saying that 'we reviewed the service invoice in which it was indicated, before they worked on your vehicle that there were scratches on the left front' and they were denying the claim. This brought back memories of my corporate attorney telling me that the biggest scammer in this country is Insurance companies.

This business Tire Kingdom is nothing more than a scam! They do work to your vehicle that you do not need and you cannot trust them. Is there anyone else having problem with them? Please write back here. I have a few Ideas on what I should do, feel free to recommend some as I can use them.

By the way, I have in invoice for the work and nowhere on it does it say anything about scratches or any damage when the car was checked in...

There Logo is Tire Kingdom: Service Brakes Batteries and More. I guess I got the 'more'. Hope this does not happen to you, but be very careful there.

We purchased tires for our vehicle and were given paperwork for free gas redemption of $500. We registered and followed all the rules, we were to spend $100 per month on gasoline turn in our receipts with a voucher and receive a $25 gift card towards gas.

January was mailed and February was mailed and incompliance of their terms however we have yet to receive any gift cards from this Company and apparently all their phone numbers are disconnected and we have no way to reach them?
In Tire Kingdom don't say nothing about this problem

Below is copy of a letter that I sent to the CEO of Tire Kingdom. Apparently he has made it very clear he has no concerns with keeping his customers.

Ericka,

Thank you for informing me that Mr. Wolford has seen my letter. At least now I know how your company feels about long standing customer. For Mr. Wolford to think that giving a customer $68.00 dollars off the price of a tire is deal then I am sure I won't be the only customer you lose.

I can't even explain how disappointed I am as a (former) customer of tire kingdom.


Former Customer
Robin & Todd McVicker


On Fri, Feb 20, 2009 at 1:12 PM, Kies, Ericka wrote:

Dear Mrs. McVicker,
Mr. Wolford and Mr. Grassi discussed your issue yesterday and Mr.
Wolford is one hundred percent behind Mr. Grassi's offer. Tire Kingdom
will not be issuing you a free Michelin Pilot Sport tire. The invoice
attached to your fax does not indicate that you purchased your tires in
the "Buy 3, Get 1 Free" program and we have never run any type of
Michelin tire in such a program.
Mr. Wolford apologizes for any miscommunication but believes what Chris
has offered you is a good deal and better than what we would offer any
customer who would walk in to any of our stores today. Chris's offer
will be honored through February 28, 2009 so please contact him at
727-643-3080 to make an appointment.

Thank you,
Ericka Kies
Executive Assistant
561-383-3000 x2213

Orland Wolford
President and CEO
Tire Kingdom
823 Donald Ross Rd,
Juno Beach, Fl 33408
Dear Orland:
I have a problem with a purchase of tires from you store at 1014 S U.S.
Hwy 301, Brandon, Fl. So I am writing you this letter for you assistance

in making things right.
This is the situation: In August my husband bought 3 tires from your
store and at the time of purchase he was told he would get the buy 3 get

1 free deal. At that time we didn't need the 4th tire so when he was
checking out he was told he could come back at any time and get it. So
he went back on February 13 to get one of our other tires fixed because
we found a nail in it and we have always purchase the road hazard
warranty for our tires. So at that time my husband said can I go ahead
and get my other free tire for my car and explained to the man at the
counter about what was told to him at the time of purchase. Rich then
informed him that he would take care of the tire with the nail, but
would not give us our other tire for free because he said it was never
offered on those tires. So on that day I called 1-800-926-8473 and ask
for the area manager to call me back about this. Now it is Monday and I
still haven't gotten a call back. I call the store back and spoke with
Rich who tells me he will send an email to his manager and ask him to
call me. Chris the area manager (who never gave his last name) finally
calls my husband back and tells him that he would not give him the tire
for free that we were promised. So now I am having to call Chris about
this issue and he says the same thing to me. He then says to me that he
can give me a discount but he isn't sure so he said he would have to
call me back about it. He calls me back and informs me that he will sell

me that tire at cost which would be $200.00 and that would he would wave

the installation charges and also include the road hazard but that would

be all he could do. I advised him that was not what was offered to my
husband when he made the original purchase Chris then proceeds to tell
me that he thinks maybe my husband may have misunderstood what was said
to him. Normally I would understand that, but since my husband is a
Service Manager and has been in the automotive field for over 20 years,
he clearly understood he was told it was buy 3 get 1 free. After
speaking with Chris and feeling very insulted by what he said about my
husband, he then continues to question me on why it has been 9 months
(which it hasn't been that long) and now all of sudden I am bringing
this up and then starts to ask me if I even know who the store manager
was at that time. I said I believe it was Bobby and the manager before
him was name Troy. At this point I am very upset with Chris and his
comments and questions towards me. The conversation ended with Chris
telling me that was all he could offer and I explained that I didn't
feel it was satisfactory and that I would be making contact to the
corporate office about my concerns.
I have been a customer of Tire Kingdom's since at least 1997. You should

be able to pull records by our last name we have bought tires for many
of our cars at your stores. Here is a small list of some of the stores
we have gone to Winter Haven, Land O' Lakes, West Hillsborough Ave,
Plant City, N. Dale Mabry, and Brandon. I feel like it is very important

for me to make you aware of this situation and the resolution I feel is
justified to keep me as a customer. Your stores have always had a good
reputation with us and I trust that you will want to keep a customer
happy. I see two options:
1. I want my new tire. Which is a Mich Pilot Sport A-S 235-50ZR18
and I
am willing to pay for the road hazard warranty, mounting, balancing and
disposal fees which would be a total of $ 48.99.

2. Or you can completely lose me as a customer.

It is so funny that I signed up for this same program but the companies name was at www.freegasredemption.com. I spoke to the marketing agent responsible for this program in Tirekingdoms corporate location. Her name is Diane Smith. She can be reached at 800-926-8473 ext 2454. Call her and tell her your stories. The AG of State of Florida took over receivership of Tidewater Marketing who went under many names, Do a google search on free gas redemption complaints. You will see that Tire Kingdom failed to even research this company first and Tidewater had complaints going back to early part of 2007. How can Tirekingdom do this? Read this link below.

February 20 2009, 6:07 PM EST

A Clearwater marketing company on Friday agreed to stop promoting its "free gas" voucher program, in response to a lawsuit filed last week by the Florida Attorney General's office after thousands of Floridians complained they never got the promised fuel.

The complete article can be viewed at:
http://www.sun-sentinel.com/business/sfl-022009-florida-gas-voucher-company-sued, 0, 1823911.story

People that were scammed should also stand in front of the Tirekingdom location and protest, ruin their business for the day. Also go to www.tirekingdom.com, scroll to the bottom of the page and this is what is posted on their site.

A Special Message concerning the gas promotion

Tire Kingdom recently engaged in promotion where customers who purchased tires became eligible to participate in a gasoline voucher program from Tidewater Global Marketing and www.gasolineredemption.com Tire Kingdom paid for its customers to participate in this program. Unfortunately, it now appears that Tidewater Global Marketing may be unable to fulfill its obligations under the program.

Tire Kingdom prides itself in customer service. Tire Kingdom will implement an alternative program. Tire Kingdom is finalizing the details of this alternative program, and will make them available soon. Please check back on this website in the next few days to receive final information on the details and requirements.

What we should be demanding from Tirekingdom is to fulfill this offer and give us the $500.00 gas card in one card. Email me at [email protected] if anyone wants to spend a day protesting in front of the corporate location in Jupiter Florida.