ex employee warning all customers in d.c md va areas to be advised that tires plus is a scam charging customers for alignments that are not done unless you stand by the door to watch them also fake brake flushes are encouraged to enhance bill, also double billing, installing previous returned tires as new on unsuspecting customers cars all of this in approved by management but if you get caught they wont stand up for you thats why im a ex employee and whitsle blower i was too honest also they target mostly blacks in this area very racist co.but im on a mission to spread the truth i have never cheated a customer but was told to do so . stay tuned.

The worst customer experience I have ever had. "Really" ... I brought my car in for an oil change, dropped it off like normal and figured I would simply just get a call when it was ready. But Nooooo... After 2 hours later a tech said to me since my oil was too low they could not change the oil because of a liability issue. "???" (That is the point for an oil change... They have to drain it all the way anyway.) I voiced my concerns and he transferred me over to the Store Manager. He just said the same thing... and I said, well I am going to complain about this and his response to me was that they do tons of business and it won't matter. He said he was doing his job, I said your job is to change my oil and his response was F*** Y** and hung up. I have been trying to get a district manager to help me but all the Exec Staff is out and about and my car is still there. UNBELIEVABLE

If your going to Tires Plus store in Leesburg Florida be prepared to be disappointed and lied to. Bought a new set of tires, broke off a number of lug nuts, tried to cover it up. When asking two different(so called) mechanics I received two different answers. The tires bounced really bad, after taking them back six times and continued excuses and lies I just took them to another tire store and had them rebalanced and then they were ok. Also had a front end alignment and pulled to one side, had to go to another shop to have redone. They absolutely would not give me my money back, their warranty is a joke. Do your self a favor and stay away from Tires Plus...

We dealt with the over priced quotes and extremely rude service from both "management" and staff at the Aurora, Colorado Tire's Plus. Our explanation from the manager about a rude staffer was "that's just the way he is, and we can't fire him for just being an angry person." Unbelievable.

General brake repair quotes for $800! Raditor quotes for $800! Run, don't walk from these con artists. They are in the business to make money off of anyone who is not smart enough to get second opinions. Think twice. Avoid these scams. Stay away from Tire's Plus.

I purchased 4 new tires for my 2005 Cadillac STS some months ago. Their are two different tire sizes that are required i.e different sizes for front and rear. At the time I also purchased the road hazard package which includes rotation, balance, etc. in addition to lifetime alignment. Every 5k miles I brought the vehicle in for an oil change with the instruction to check the alignment; never assuming that I also had to instruct the technician to balance the tires.

After approx. 20k miles on the new tires I began to hear significant road noise. I took the car in to the local Tires Plus store and discovered the front tires were beginning to "cup". I asked to have the alignment checked and inquired as to whether they had been balancing the tires previously. I was told no because I hadn't given those instructions. My reply was that I never left instructions to "up-sell" me on other services but the store management hadn't been reluctant to do so. It seems to me that your store would maintain a history and perform a simple tire balance as a routine part of alignments and tire checks.

As a result of this exchange I decided to seek replacement tires elsewhere and discovered that the Tires Plus technicians had originally installed the tires I purchased incorrectly. That is, they installed the larger size tires on the front and smaller on the back...opposite to the manufacturer's specifications. I have returned for oil changes and alignment five subsequent times and the mix up with the tires was never noticed.

After I brought this to the attention of the store manager, he offered to replace the two tires that were ruined. That promise was made three weeks ago and I still have not received any new tires. Even if I get the new tires, I'll have one new set and one set that will need replacing in a few thousand miles.

In addition to the tire fiasco, I've been advised to have replacement parts installed that when I checked with other auto technicians, discovered were not needed.

Regardless of how your company handles my tire problem, you have soured a previously good customer. Your store's reputation is suspect in my view and I will not hesitate to inform others of my feelings