I took my SUV to this location to have 4 new tires put on. I paid to have all four wheels balanced and a alighment. When I headed out to the expressway I noticed that the front wheels were shaking and this persisted. When I called I was assured that the wheels had been balanced and front end aligned and that the skaking had nothing to do with this. I took it back and they kept the car for a full day. They re balanced the tires. I left and the same condition existed. I took the vehical into the dealership where I had originally purchased the SUV and they examined the vehical. The first thing they pointed out the no one had balanced the tires as the weights were more than two years or older. The dealership did a new balance and the problem was fixed. I contacted Tires Plus and the instantly offered to refund my balance expense at the dealership. As I have come to find out that this is standard operating procedure at Tires Plus that they bill you for services that are not performed. Shame on them and I hope by reading this that shop elswhere.

About 2 or three years ago my car alternator went out, and the nearest place to me was tires plus. I took my car there and they told me what the problem was, and I told them to fix it. A friend picked me up, and throughout the day, I kept getting calls to see if they could replace my winshield wipers for x amount of dollars, and that I needed a new battery because my other one was drained from not being recharged due to the alernator problem. I told them just fix whatever problems came with the alternator.

I come back and my bill is 750 dollars, I don't see my old battery, which was only six months old, and they don't give it back to me. Now it is three years later, and I have the same alternator problem. I don't think that is long enough for that 750 dollar service and part to last. Don't EVER take your car here!!!

I went for an alignment & wheel balance. I had a coupon for $20 off alignment and $15 off wheel balance. With the discount included, the total price I was quoted was at about $91, so I thought it was a pretty nice deal. I agreed to this price and was told this would only take about 90 minutes. Hence, I decided I could wait by taking a stroll at a nearby strip mall.About 40 minutes later I get a call on my cell from the mechanic trying to pitch me to buy new rear tires. I tell him, "I know my tires are a bit worn but I am not in the financial position right now to get new tires". He tries a few ways to get me to replace them, I simply tell him, no thanks.

Another 30 minutes later I am called up again and told I need to replace the tie rod on the right tire, which would cost me an additional $200!!!. "It's just too old and rusty that we can't do the alignment if we do not replace it", the mechanic tells me. Ok, all I planned to spend money on today was to get a wheel balance & alignment. I am not in the financial position to get anything else done. I was ready to just tell them - "Stop. Just charge me what you've done so far and I'm outta here." ... Frustrated, I walk back to the shop and have them show me what exactly they doing.

The mechanic shows me the needed rod replacement. Still unhappy, but with my car tires already out, I feel compelled to just let them finish. So I waited a total of nearly 4 HOURS to get the alignment & balance done and tie rod replaced.

I was initially quoted $275 for the tie rod + labor. On top of that was the $91 for wheel balance & alignment. I felt screwed over & did not hesitate to show my dissatisfaction. My entire bill then was lowered to a total of $242. STILL it was a LOT more than what I initially planned to spend that day.

It's almost closing time by the time my car is done. I pay my due and drive away. ... ONLY to discover a few miles down the road that my car's alignment did not seem to have been aligned at all!!! It still veered to the right as much as it did before!!!

I am not just dissatisfied. I am PISSED OFF at the utterly poor service this shop offers. Guaranteed I will NOT be a repeat customer and will advise everyone I know to avoid this shop at all costs. For a job that is so standard, their service is beyond dissatisfying!!!

Well, Let me say this, when you have a small leak and need an overflow tank, be careful. Why? my car was driven around after 3 1/2 hours without even the clips on the hoses and coolant was spraying ALL OVER THE ENGINE.. speaking of which, I dont even think they put beamer coolant as paid for and discussed, because after that, just a simple water filler...now thats not a correctly done tank flush and refill...

Hey it gets better, cabin air filter- top of the line with charcoal in it- YEAH RIGHT, opende dup the cabin air filter compartment and the cheapest filter, NOT charcoal, was inserted and the entire area was clogged with leaves and whatever else from over 8 years- They did not even remove the debris, left the lines clogged and put in a chinsy filter, NOT THE ONE THAT WOUDL COST ABOUT 39 RETAIL 49 there, but a 5 dollar filter, and so on... Lets go a step further- an air filter, how about not putting the hoses connected back on the clip and breaking one in half..YES thats right.. but the worst, to do preventative, and to hve neglegence of not clipping radiator hoses so that a car is spraying coolant all over it .. imagine if i did not know about cars, i would have made it 2 blocks and been on the side of the road... Ironically when asking about a fluch of the tran system and fluid repalce, i was TOLD NEVER ON A BMW, well guess what- YES it is recoomended for scheduled maintenance at 100K, IM at 96K. I am disappointed- what a disrespectful insult down to teh incomplete work that could have severely DAMAGED my car, when doing preventative.. and moreso, AN OUTRIGHT LIE, about a charcoal cabin filter- and 2 days of repairs deciding i will let them do it, as it was 10 bucks more than buying the good filter myself and putting it in, which takes all of 20 seconds..SCAM- to say to charge 49 bucks for the best filter and to throw in the chepaest and noteven clean the area..well? so, i paid tires plus because i have a credit card there, and now, i will be paying BMW to check the system, the broken line from the air filter, and why now my car IS NOT running great when it was running FANTASTIC. Lets go further, i was there 2 days in a row, 2nd day calling first to make sure parts arrived- well...the reason i was there for FOUR HOURS, was supposedly the waiting for parts??? another LIE, the parts were not there... I have a feeling BMW will be flushing my system AGAIN and replacing it with BMW fluid, or course which is 2495 a gallon, and i was charge dfor 2 to see the coolant all over my engine- which REALLY LOOKED LIKE WATER... in fact, what was blowing all over my engine from clips not reattached left absolutely not one spot of coolant color on the ground..hmmmmm ok 4995 for a tp of the line filter- and seeing the cheapest and all the area not even cleaned out-hmmmmm makes me wonder what else they did..I am mad, I am doing 100% preventative to my car to upkeep it, and getting lied to and having to worry that by upkeeping my car, thattires plus could have damaged it severely..I am calling them tomorrow, and also calling the credit card company to discuss what they did and the charges, at most minimal, if i see it is not 100% bmw coolant in my car, and of course the filter issue, I am disputing the charges and I am reporting to the state.

the mistake of the clips ok, I am empathetic, but the outright LIE about which part would be installed, I AM ANGRY AND WAS SCAMMED OVER THAT

I had a new AC sysytem installed on my 2002 Chevy S-10 for the sum of $806.00. Two weeks after the install I returned to the Tires Plus center with concerns of a loud knocking noise. I was told that it was not my (New) compressor, it was my belt tensioner. This visit was not doccumented by means of a work order, they simply came out to the parking lot, opended my hood and and made the diagnosis.

I returned to Tires Plus a year later to have a front tire replaced and asked to have the "Knocking" noise looked at again. This time it was doccumented. Again, I was told it was the tensioner.

Well time has past (2.5 years) and my AC finally quit again. The knocking noise is much louder now.

After to returning to Tires Plus today I was told it would be $120.00 to diagnose (not to fix) my AC sytem. The mechanic said that the knocking noise is coming from the compressor. Since I waited "So Long" to have it looked at, they could not warranty the part.

In hindsight... the "New" compressor was bad from the start. Sure the compressor was working (cooling), but it was just a matter of time before it failed completely. I think they new all along that the compressor could have been bad and they just put me off and put me off and now that it has failed. It has been too long to warrant a warranty.

Bottom Line. Make sure that all work or complaints are doccumented in their system. Do not trust their diagnosis and get a second opinion.

Barron Booker
[email protected]