I bought 4 'NEW' Michelin Cross Terraine tires plus the 'warranty' for a total of $841.91 from Tires Plus June 2004. At the time I, like millions of others, was unaware that you can find out when the tire was actually made by looking at the DOT# on the tire wall which gives the week and year the tire was manufactured. The long and short of this story is that I was sold 2 tires that were already 3 years old, 2 tires there were one year in age at the same full price, and was told by 'Howard' in Jacksonville Florida (district manager) that they are allowed to sell tires up to 5 years old to consumers. The NHTSA recommends that tires be replaced that range in age of 6-10 years of age. So, you can buy tires that are already 5 years old and get only 1-5 years of actual wear if you go by the Highway Safety Administration's guidelines. They additionally recommend that it also depends upon the make, model, mileage, etc. of the tire if you can expect to get as many as 10 years. Tires Plus will only offer you the difference between what the tread wear is and the actual mileage you have on the tires towards 'new' tires (whatever the age really is you would have to check again). And so basically they offer you nothing. My car's tires had only 29K miles on them and yet the tires are 8 years old, the car is 7 years old, and I bought them 5 years ago. I asked Howard if he would (since he's in the business and knows this information) if he would knowingly buy 3 or even the 5 year old tire and not only put them on his own car but also pay FULL price (like we the consumer is forced too). His only response was to state that he could say the same thing about what I do for a living (not knowing what my career is). And to that end, I am a Realtor and in no way have I ever met a buyer who goes into a transaction knowing how old the house is that expects to pay the same for a 3-5 year old house that they would pay for a house next door that was built in 2009! I hope that everyone reads this if for no other reason than to be aware of the age of a tire at the time you're in the tire store so you can make a better decision as to whether you're going to pay the same price for a 5 year old tire that's been sitting around in a HOT warehouse or if you would rather be smarter and buy a truely NEW tire for the same price!

They fire store personel for not selling stuff as requested by district staff. They dont fix cars they sell what makes the agenda happy for that day. you can go in on monday and they will sell brake flushes and coolant flushes, tuesday they will sell trans svc and fuel svc and so on. And then this "tpvi" you must sell 2 or 3 or more a day plus get so many credit cards a day (known as cfna credit apps) or you will get a meeting then threaten or fired. This is not a mechanical repair shop but a scam to make the rich richer in the corporate world of Tires plus, they do not care about the customer at all.

Long story short... a good female friend of mine had a 2000 Mountaineer with a 5.0 V8. Had a misfire caused by a bad coil so I came and helped her get the vehicle to TP as they were the closest place that was still open. The next morning they called to say all was well so she arranged to have a friend come pick her (+son) up so she could get her car. She paid $220 and left thinking all was well. Went to drive away and it misfired just as before so she went back. The store told her she needed a tune-up consisting of plugs and wires... in total the repair cost ballooned to $615. (Insanity!) To make matters worse, the "ASE Master Mechanic" installed the #2 plug wire directly ON the hot exhaust manifold. Who does this? I noticed this a few days later and rerouted and taped up the damaged wire. Contacted TP corp to complain as their "repair" cost $615 and lasted just over a week before her car needed attention at another TP location while she was 130 miles from home visiting friends. I requested a partial refund as this was a horrible experience for my friend (not to mention myself) but after bouncing numerous email with someone at TP corporate the store manager finally called me and offered only a few free oil changes. For the record, the exact same spark plug that costs $3.33 RETAIL will cost you $9 at TP. When you charge premium prices you should deliver premium service and not botch a simple job in such a blatant fashion. High school auto shop kids know better than to have ignition wires ON exhaust manifolds unshielded.

I have since emailed TP corporate asking to be put in touch with the store owner as their free oil change offer was nothing short of insulting, but that request was ignored.

They may be ok for Tires, but I would never ever trust them with basic car care again, especially since they don't appear to want to keep customers happy when something goes wrong. I've worked in this industry and know it goes a LONG way to own up to your mistakes and sometimes offer a refund to make right with your customers. This store does have friendly staff so they will smile and be polite as you pay twice the retail price for the parts they install. If they screw up you'll be offered a few free oil changes and be informed "that is why we offer the warranty" (so another store can fix their mistakes?)

I will never ever set foot in another Tires Plus store after this experience.

I recently went to Tires Plus in Saint Cloud MN because my check engine light was on. After spending over $700.00, they told me the problem was fixed. The very next day, my light was on again. I brought it back, spent another $110 and again was reassured that the problem was fixed. Guess what? The light is on again. They have had my vehicle for over a week and still have not fixed the problem. They said that it is my fault for not maintaining my vehicle!!!

I'm sorry but I'm paying you to fix my car, so fix it! Needless to say, I'm not giving them anymore of my money. Never go there for anything besides tires!!

My husband and I have been taking both of our cars to our local Tires Plus for a few years now because they're close and open on Sundays, which is very convenient. We took our 2000 Chevy Malibu for a routine oil change in early August. They also recommended a coolant system flush, and we went along with it. However, the next day my low coolant light came on and stayed on while I was on my way to work. Luckily I was almost there. I purchased coolant and added it. The light did not come on again on the drive home.

Two days later, it was on again. We took the car back to Tires Plus, where they claimed that the problem was caused by 'air in the line.' All was fine for another few days, then once again the low coolant light came on and stayed on. So back we went. This time, we were told that the low coolant light was malfunctioning and that there was plenty of coolant. My husband confirmed that the car was not in any danger of overheating. We were not charged for either of these rechecks.

Tires Plus estimated that the repair for the low coolant light would cost around $250. As we did not think we were in any danger, we decided to hold off a bit on that repair. They did not state that we needed to immediately get the problem taken care of. A week and a half later while on an interstate, the car overheated. Before I could even get it onto the shoulder, the car cut off completely. It was a very frightening experience. We had the car towed to the local Chevy dealership.

The dealership diagnosed the problem as a gasket leak and charged us $800 to fix it. Admittedly neither of us know much about cars. But we had no problems with the coolant system prior to Tires Plus flushing it. They told us that we were in no danger of overheating and obviously that was not the case. So either they did something, or they failed to catch something. My point is that I should not have had the car overheat and have to pay nearly $800.

I have gone back and forth several times with Customer Relations and the store manager, explaining this story repeatedly. I got no apology at first. When asked what I wanted, I told them that I wanted reimbursement for the cost of the repair at the dealership. Finally after speaking with HIS manager twice, the store manager apologized and offered me $100. I wasn't pleased with that amount, but was frankly sick of the back and forth and didn't have time for it.

Of course that was two weeks ago and I haven't seen anything. I'm now considering small claims court.