Contacted Tiscali in Jan to cancel broad band and phone by letter for 7th Feb. still charging me for Feb. Then sent a bill after for additional calls as they are supposedly in arrears. After lots of phone calls to high rate numbers I was to be sent a statement but instead have a letter from Debit collectors. What a shower. NO contact point in UK only in the Philippines. They don't understand our laws etc. They just read off a screen. Not able to do anything other than recommend you pay.

If reading this, take a tip. DON'T USE TISCALI use a provider who has a UK contact point however good the deal is. If its that good, its too good.

I have been with Tiscali for over 5 years for which they bill me each month for my calls only.

In June 2008 I decided to move my landline rental (which was with BT) and broadband to Tiscali. They sent me a contract (which I have in my possession) starting from June £9.99 for the first three months then £17.99. Minimum contract 12 months. I agreed and gave them authorisation to collect these amounts from my Credit Card each month.

According to my Credit Card statement they have billed me straight away on 2 June 2008 for £17.99 (instead of £9.99 as per their agreement). I did not dispute it at the time since I thought they would adjust it as they go along.

Don't forget this involves 2 payments to Tiscali each month. (1) they collect each month for my landline and broadband on my Credit Card for the above amount we agreed on. (2) they also bill me separately each month for my calls for which personally is paid regularly through Barclays Bank (copies of Tiscali Invoice with the date of Bank payment is all filed).

On 2 December 2008 I received a letter of "Notice of Suspension" for an outstanding balance:£10.61. I looked up my previous bills and found that this was paid on 15 November 2008 - and as the penultimate paragraph of the letter said "If you have made payment within the last three working days please ignore this letter", I did not take further action.

Just before we got snowed in on 2 February 2009 Tiscali barred me from making telephone calls without any good reason in writing. My husband who suffers from Rheumatoid Arthritis and depends on the telephone to get in touch both with the hospital and GP could not do so. At the same time his refrigerated injections that come every month through Primary Care could not be contacted. They put us into a prison like position.

At last my two sons phoned them only to speak to call centre staff at Manila, Lithuvania and Bombay. They did not want to speak to them since the account was in my name even though they said that we had no means to contact them since the telephone line was cut off. Finally my son, only after giving them my full details, spoke to a rude individual named Jonathan Romano from Manila who said that there was an outstanding amount of £10.61 on record. He explained that in the course of collecting money from my Master Card for the Landline and Broadband, Tiscali for one month collected less and to make up the difference they adjusted it with the £10.61 which I paid for the bill for my calls. My son told him that what they have done is not right. They were authorised by me to collect the broadband and landline of £9.99 for the first three months and then £17.99 from my Master Card which is different from the statement they send me for my calls paid by me separately. He did acknowledge the fault lay with them but did not do anything.

We are still unable to use the telephone which is important because of the reasons explained above. I feel strongly that people are made aware of how Tiscali has let us down and don't care how their customers are treated. This is why I have taken time to explain my situation and hope this will get through to them to be more sensitive with people who in the first place are not at fault, but become victims to their mistakes.