In April 2008 I bought a mens Tissot T-Touch from a local jewellry store for $Cdn 500. In January 2011 the digital screen went black down the middle & was no longer functional. I got the jeweller to get an estimate for repair since the warranty had expired. Both the jewellry & myself were shocked when Tissot came back with an $Cdn 700 esitimate to repair the watch. Since I can still buy this watch for the same price why would I pay more to have mine repaired? Tissot, should you read this, think about it!!

useless watch
Complaint Rating:
Company information:
Tissot
Iran

I purchased a Tissot PR50 watch for 1, 300 ringgit a year ago. Exactly a year after, my automatic watch stop ticking and so I sent it for repair at Tissot shop in Mid Valley. To my horror, not only they are rude, the sales person actually told me to send my watch to their service centre myself, and he continue by saying, if they were to send it in for me, the repair will actually takes about 3-4 months!!!
How ridiculous this is? How can a prestige brand like Tissot advertised that it has the best watches when their products can only work for 1 year. I don't know which is worst, their bad after sales service or the bad watch.

I have a Tissot watch which I bought 3-4 years back and in the last 3-4 years it has gone for repairs twice. everytime I am charged some Rs2000 ( purchase price of watch Rs 10000) amd I am told it requires overhauling. It is so strange my Titan Watch worth less than thousand and bought more than 10 years back still runs perfect with just 3 battery changes in last 10 years and never went for any service and overhauling.

Starnge coincidence is that I also bought Longines wrist wstch for Rs 45000 which is distributed by the same group and that also has gone for repairs within 3 months of purchase and our friends need 7-10 working days to probably be able to find the fault and repair it.

Shameful product quality !

AG

[email protected]

I had obtained one Tissot Watch through redeeming reward points available in my account with AMEX. This was ordered during Oct 2008 and within 3 months I noticed that the watch wasnt performing as per my expectations as it started running slow. I immediately complained to AMEX to which they responded back and agreed for incurring repair. They also did that, but immediately after running for next 3-4 months it again started functioning irratically and all of a sudden one of the needle in chronograph dial has also come out. Therefore I again called up AMEX to find out the dealers in Delhi/India who could undertake such repairs, but AMEX couldnt provide me with any valid solutions. Now I feel totally dissapointed and disgusted as even after owning a so called valuable and reputed time piece it failed and more so I dont know where to take it for repairs. On a second thought I think Indian watches are far more better than these so called swiss made watches who claim for something like lifetime guarantee, for instance my dad gifted me a Titan watch in early 90's which is still functioning very well and which needed no repairs/servicing so far except for changing batteries.

I am a gadget freak. It is a good thing that I don't work for Sharper image and the like because I would certainly be insolvent. Anyway I get a Tissot T-touch Titanium for Christmas and love the watch. 3 months later it just quits. No problem probably jusart needs a battery.....I take it to the local watch guy to put a new battery and to my surprise he tells me he will not touch it and I need to send it to Tissot. So now I take it to the jewelry that sells them and they write up a ticket and send it to the factory. I am starting to feel a little fear because I can only imagine how much repairs could be for the watch and I am thankful it has a two year warranty. Four months.....yes....120 ndays later the jewelry store calls anbd tells me it is going to be 250 bucks for the repairs. Wow....could it be true that the factory itself doesn't know what their own warranty is? Lots of little red flags start popping up....I truly fear that my watch is a lemon...and that I will be in the local food lines before I know itbecause of the costly repairs it is sure to need. Ok after they quoted me the cost and after I told them it was under warranty about 30 ndays later I get the watch. I am hoping this is just a freak thing and it will keep on ticking like it should for years to come. Wrong!!!!!!! Three months later i am sending it back for the same problem and also one of the little buttons popped off somewhere and)) I need another one (this is a cosmetic problem..True to form and in line with my low expectations I get the watch back 4 months later along with a bill for $80 american dollars for the freakin cosmetic button part. I don't object because I want my watch back. Long story short my 2 year warranty equals a little over one year because I didn't have it for over eight months. Ok this brings me to the present. The other day my watch falls off my arm. Thank goodness it fell off at home because had it been at a ballgame or the airport or any other public place I probably wouldn't have noticed it missing for sometime. I am thinking that the pin gave out and figured this is one repair I can handle myself....WRONG!!!!!....the pin didn't fall out.....a piece of the titanium watch band clasp had dissapeared....the piece that holds the pin. I do not want to send it off for fear of a $200 bill and it taking 6 months to fix. I am now trying to see if I can just buy the part and fix it myself only to find that there is no website...no one on ebay...nowhere is this part available except thru...guess who....Tissot. Don't walk but do RUN away from this watch company....I have never been so disapointed in a watch or a watch company.....save your money and your sanity at the same time.