Titan Auto Insurance Reviews
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Del Gado
January 4, 2011
Always charge late fees
The company doesn't send bills on time therefore i always get charged the late fee of $10 it's not my fault the mail is late.
They don't have any other way of notifying me of the bill that is due.
All they have to say is "I don't know what happened?".
I think they're just ripping us off!!
I am tired of that line and wish they would be more helpful and knowledgable.
And they can never find me in the system. thanks for your time and for letting me vent. I appreciate it!
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Bubba23
November 3, 2010
Do not use their Electronic Funds Transfer system
Last year I had to play phone tag because of an insufficient funds payment. The reason for the fee was legitimate, but every phone call after that was a different story and a different fee amount. When I would then have insufficient funds in my account because I was told a certain fee was dropped I would then have to pay more fees on top of the original.
This year they're claiming to have requested the funds automatically from my bank account, but my bank has no record of that attempt. When I explained this to Titan their solution was to pay a replacement payment of the same amount to cover this month in the event that their request comes back "insufficient funds", but I'll still have to pay the insufficient funds fee.
Do not use their Electronic Funds Transfer system.
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ZacJ74
September 4, 2009
Fraud alert
My car was it by a hit n run driver at 2:30am 8/29/09 and since I didn't see the car and get the plates, Titan will not pay although I have "uninsured motorist" if anyone else us having this isssue please contact me. The insurance company is taking consumers money for uninsured motorist and not paying claims. Titan is not letting consumers no the real truth about their policies and what they really cover. My email address in infomoneybay at yahoo, for some reason this site does not allow email address. August 29th, 2009
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June 6, 2008
No response
One of the titan auto insurance holder hit my car while she was parking her in car in a parking next to my parked car on may 8, 2008. The insurance holder informed me about what had happen at the same time reported this to her agency and she wrote a police report. I received a letter on behalf of the Titan auto insurance indicating that after receiving that letter i must call them otherwise they would close the case. I have phoned many many times since then and have left several messages, but i have yet to speak to anyone. Recently, i received another notice from another agent of Titan insurance indicating the same thing. I called today june 6th of 2008 and hold on the phone for 11 minutes and no one spoke to me or anything. I was on hold. Anyway, I would like to speak to someone who is in charge, this is completely unacceptable.
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May 14, 2008
Billing errors!
The customer service at Titan Auto Insurance is unbelievable. I received an erroneous bill for over $300 and when I called Titan to get it straightened out they told me they were upping my monthly payments because they had failed to accurately check my driving record. (Even though I had given them my license number and been completely honest about every ticket and violation). They refused to lower the payments, so I discontinued my business with them. A week later they sent me a refund check for $150. Nice, right?
2 weeks later, I received a bill for almost $400! If I don't pay it, they're sending me to collections. Every time I call Customer Service to try to straighten this out, I get put on hold for 20+ minutes and then I get hung up on. On one particular day, I got hung up on 3 times by 3 different reps!
They must have a quota for how many customers they can be rude to in a 24 hour period. Unbelievable!
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April 18, 2008
Their customer service is not helpfull
Just called Titan to talk about having my rate reduced. Had problems with titan years ago and left to another agency, but went back because need automatic withdrawal and Titan had since added that service. Now back 2 years, service rep on phone absolutely unhelpful with any info regarding having my rate reduced. No accidents or tickets in 10 years. They had just renewed my policy so he said I had to wait 6 months then call back to have my payment plan changed and I could save a whopping $3 per month plus 5%. I then went to Geico online and got quote 60% less than I am currently paying. TITAN is obviously getting more business than they care to keep!
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