I moved to titan telecom when they were very new company, I have had nothing but greif with them since. They say that they are the cheapest company around and this is not the case, the may have cheaper call rates but this is because they make their money through charges and other means. We as a small company found that it would be easier to pay via a credit card for our bills and we were told that if we were to do this then we would have to pay £10 charge and then 2.5% on top of that, now I thought that bill payment should be easy for the customer and business but it clearly is not. When we called the customer service they came across very rude and young, they were very snotty. We have found that we could not work with Titan any more and have chose to move to another company, with that I was TOLD that I had to speak to another department beacuse of our contractal agreement, They were basically threatening me to stay with them or else. Now I have a right mind to send all my documentation to the financial services and let them deal with this problem, I have my last phone call recorded so there is no way that they can gte out of this. Also We had a fault on the line, they came out and they advised my staff that the fault was on some cable that bt had installed, now instead of Titan calling me and advising me of the problem (which would have costed me £5 to fix) they went ahead and fixed the cable and charged me over £110, this was well over priced and certainly unthought, they were only looking to make money. I have found another company who price matched this company and also advised that to pay via card payment there would just be a charge of £3.00 which is acceptable compared to Titans charges. I would highly recommend not going to Titan as they will lead u in and then charge through the roof.