came to repo my car told my neighbors i volenter to give it to them great big lie. then cam back two days later got my truck after the guy lied again he told us it will be ok till tuesday then they came got it and charged 250 more to get it back crooks

Titlemax are nothing more than loan sharks. I have paid over $5000.00 in interest on a 2500.00 loan. To date my total paid on that $2500.00 is over 7500.00. Please beware they do not tell you this up front and they are very wishy washy when explaining the terms to you. They sneak that amount in there once you have the money. PLEASE PLEASE PLEASE do not fall for this loan sharking scam.

I too have had a problem with TitleMax here in Bloomington, Illinois and we are now involved in a complaint with the Better Business Bureau in Peoria, Illinois . My wife and I took out a loan on a vehicle several years ago and paid it off and we had no problems with the people working there at that time. So when I lost my job and was receiving unemployment benefits things got tight and we decided to take out another loan with Titlemax. I went in and took out a loan on our minivan in june 2010 only to learn the first of July that the state was broke and that there would be no more unemployment payments paid untill the legislaters passed the new extension. So my first payment was 30 days or so late, and we made several other monthly payments. Then I was hired for a new job in October 2010 and went to 3 days of training but wasn't scheduled to officially begin working until November 1st. My payment was not due to Titlemax until the 25th of October 2010 and I was due to receive my last unemployment check on the same date. When my direct deposit arrived from unemployment I was only paid $18.00 ( which I provided the manager Parnell a copy of my deposit) and I was told by the unemployment office that because I had went to 3 days of training that it was considered working eventhough I had not been paid from my job for the training as of that time. I called Titlemax and spoke to the store Manager Parnell and informed him of this and let him know that I would be in on Saturday November 6th, in order to make that payment as this job would mail out the first few checks until my direct deposit began. So the week of November 1st, I called and spoke to the store Manager Parnell, employees Lindsey and Brian to keep them informed and to let them know that I would be in the store on Saturday November 6th, to make my payment. Never once was I told to surrender my vehicle ( which we would have done if asked ) because we own another vehicle and it would not have been any problem. When I awoke on the morning of November 6th, I learned that our van was gone from our home and that Titlemax had reposessed it. I went into the office planning on making my payment as I had agreed and asked the Mgr. Parnell why my van was taken? and I was told that because I did not surrender the vehicle that it was reposssessed. When I told him that I had spoken to (3) employees there the past week and that neither of them had asked or mentioned to me that I needed to surrender my vehicle or I would have done so. Parnell never answered my question, but rather went on to tell me that his supervisor had told him that we would need to pay off the balance of our loan in order to retreive our vehicle. I left there and proceeded to pay other bills with the payment money as I did not have the money to pay off the entire loan at that time. On Monday November 8th, i began the task of trying to get ahold of the corporate office and was unable to, but did get to csr rep. who had the Regional Manager Greg King call me back. When I spoke to Mr. King and explained to him what had happened, we vcame to the agreement that I would make the payment the following Saturday the 13th, of November he assured me that he would see what he could do about getting my vehicle back and that he would call me in 15-20 minutes. When I recieved a call back it was not Mr. Greg Roberts, but the District Manager, Mr. Fred Roberts. He went on to tell me that Mr. King was in a meeting and that I had two options, (1) pay the $240.00 payment that day or pay the $240 payment + the repo fee of $250.00 on the 13th. When I had told him that was not the arrangement that Mr. King and I had come to he told me that those were the options and I could either take it or leave it. I left it and contacted the Better Business Bureau with my complaint and we are awaiting the final outcome now. I would engourage any one that is even considering taking out a title loan with Titlemax to not, I repeat do not do so. They lie, withhold information an I sincerily pray that they go bankrupt with all of these complaints. name withheld until the outcome of this complaint!!!

In April 2010 I moved to Georgia. Immediately I had issues with bills so we went to Titlemax for a title loan. I got 5, 000 with 24 month payout. I ended up having to move from GA back home. I was still making payments on time but decided to trade my car in to get out from under the loan. The dealership agreed to pay the lien. They have been calling Titlemax for days to get the information for the payout to send the bank check and then I started to call but to no avail.

They do not want to help, they want to take your life and your car.

I recently was terminated from titlemax for reasons i can't seem to fathom. How dare a company fire an employee for not being able to force a customer to pay a title loan. I think it is ridiculous for a company to be able to lend money to anyone and it not be income restricted. Most companies i know that are lenders have some type of income restrictions, maybe if they took a customers income into consideration they would know that if i am on a fixed income, or on unemployment i cant afford to make a $559.00 payment on a $5000.00 loan. I believe Titlemax wants to make employees accountable for them losing money for doing what the company want employees to do, LOANS! It's not like you don't write this loss off. No, i'm not saying just let it go if the account isn't paid what i am saying is take into consideration the potential customers income and may be you will recover more than you lose. I think you all focus too much on getting credit references that you don't use, and personal references that tell you after you have worn them out by calling them everyday stop calling. I think Titlemax has it twisted, we the current and former employees may have a resolution for you, you need to base these loans on income, make their due date compatible with their pay day, do reminder or courtesy calls. Corporate never takes into consideration the employees in the office are like the soldiers on the front line of a war, we know our customers like they know their enemy. What do I mean? The employees do the grit work, we talk to the customer on a daily basis so we understand what's going on with them, when they get paid, whether they can afford to make this payment or not, we see the paycheck stub, we build a relationship with them good, bad or indifferent. Maybe if corporate got off their high horses and talked to the employees and asked them what can they do to help the business maybe the turn over rate wouldn't be so high and employees won't be so stressed out about losing their jobs. There is so much more I could say, and i'm sure there are some current and former employees as well as customers that agree with me but i'll stop here.