While in the store for an exhange of merchandise I encountered a very rude associate. In a very rude manner as if I were a child or a animal I had a sales associate to bark orders at me as to where to STAND for returns. We I expressed my displeasure in her tone & stated that she would not speak to me in such a manner she called for her manager. The manager simply thought it would placate me by saying...sorry! When I explained to her although this way my first experience with the sales associate & her unproffessional demeanor it was not the 1st time I had WITNESSED her rude behavior with other people in the store. The MANAGER stated I was causing a scene. Not once did I yell. But my irritation in her non-chalance was felt & she deemed that as a scene. She then walked away from me standing at the counter speaking. Upon my exit of the store the manager along with the rude associate and another associate shared a laugh. It seems to me the MANAGER nor her associates know a thing about customer service.