TJMAX

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Category: Lifestyle

Contact Information
ALMADEN EXP., San Jose, California, United States

TJMAX Reviews

AllenTexas January 11, 2011
Returning an item and was discriminated
TJMAXX does not have a policy in writing that claims they will not accept return items from HOMEGOODS/TJMAXX. We've been a loyal shopper at TJMAX for over 10 years and have never experienced such discrimination on returning an item. We purchased a decorative item from HOMEGOOD/TJMAXX in Allen, TX because it was only available there. A few weeks later we wanted to return the item and while we were conveniently in the Frisco, TX shopping area, we wanted to return it there [TJMAXX Frisco]; and was declined by the store clerk. The store manager Vangie Reid did want to take the item at her store and insists that we return it at HOMEGOODS/TJMAXX. We told her that in the past we have return other items from other HOMEGOODS/TJMAXX stores here [TJMAXX Frisco] and it was accepted. However, she declined our request and said "Have a nice day." and walked away. We were outraged and asked for the corporate telephone number and Vangie gave us the HOMEGOODS/TJMAXX Allen, TX number. When we called back asking for the cashier name that initially refused the return and Vangie said "All you need to know is I am Vangie. Have a nice day." and hung up. And so with this aweful experience, we will not shop at TJMax Frisco, TX ever again! Vangie not only made it inconveninently for us to return a decorative item but she also discriminated us.
AnnMarie February 7, 2009
STORE MANAGER ATTITUDE AND TREATMENT
Today, Feb. 7, 09 I realized after having spent my life at TJMax shopping, the store is CONFUSED with their own prices. I was and I am pissed about the way the manager and the cashier took care of me. The clothing I was trying to buy had mark down prices on them, and during the time I was trying to purchase, they claimed those items were not actually on Sale. HOWEVER, the exact item on the rack (after the manager checked) was infact marked down also. STILL they did not honor the marked down price, they took off their sorry marked down sticker off the ticket, and told me THAT particular top was not on sale despite the fact that its exact twin was! So tell me, WHAT THE HELL IS THAT?????? I just cannot believe the store embarased ME and treated me like a criminal!!! I am beyond upset and beyond hurt! especially because TJ Max has always been my FIRST choice! Now, it is NOT my choice at ALL! This happend at the TJMax on Almaden Exp, San Jose, CA. I HATE THEM!

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