TJMAXX LONG BEACH, CA

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Category: Lifestyle

Contact Information
8145 East Wardlow Road, Long Beach, CA 9, Long Beach, California, United States

TJMAXX LONG BEACH, CA Reviews

macckky July 14, 2010
RUDE ASSOCIATE NAMED SADIE
For the past so many years, if I would like to buy something that could be clothes, house items, etc., TJ MAXX in Long Beach is the 1st store that comes in mind because it's close to where we live. After the incident happened this afternoon, I would now think twice if I would still want to come to TJ MAXX store in Long Beach, CA. One of the associate named SADIE doesn't know how to provider superior customer service. What happened was... I have my two kids ( 1 yr and 5 mos & 4 yrs old) with me when I went to the store. I tried 10 dresses to be exact and took the cart inside the fitting room, which was okay with the 1st associate. I came out of the fitting room fine. I needed to try two dresses so went back to the fitting room but this time the 1st associate took her break. The associate named SADIE was there to relieve her. This person SADIE told me in a rude manner that I can't take the shopping cart inside the fitting room. So, I told her that the other lady let me take the cart inside the fitting room earlier with no problem. But SADIE insisted in a rude manner again and raised the tone of her voice and said, It's a company policy that customer can't take the cart inside the fitting room. I understand about the policy. I could have listened to her but the way she addressed it to me is not nice at all. So I told her, I have my kids and I can't leave my kids outside the fitting room (I'm speaking for my 1 year and 5 months old child because he was sitting on the cart, if I take him out of the cart then I can't try the clothes on). In addition, I told her that my kids are more important to me than these other things. The sad thing about this incident is that she thinks I'm using my kids as an excuse - why in the world I'd do that. Again, SADIE responded and said that she is not there to argue with me. If that is the case, I'm not there to argue either. I came to shop not to argue with discourteous associate. This SADIE need to take some Customer Service Skills class as if this continue to happen then this store will start losing their customer.

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