I found an $11.99 charge on my bank account. When I called the company they told me that I had signed up for their service when making an order on 1800flowers.com. I am positive that I never signed up for this service. I demanded a refund and that the service be canceled or I would file a fraud report with the police. I was told that my $ would be refunded within 48 hrs. This company is a scam and everyone who works there is a crook!