I am James Chu and I operate an auto repair shop in SC. In May 2010, a TMG rep wearing a nice Polo shirt walked into my office without an appointment and asked if I might give him a few minutes. As a small business, we are always looking for ways to reduce expense so that we can pass on the savings to our customers. In good faith, I showed him as he requested my statements from EVO who by the way I was very satisfied with. He reviewed the statements and faxed them to his office. He office studied them and communicated to him that they can save me at least 50% over EVO. The sales rep told me that their rate is at 0.1% on Visa/Mastercard and wrote it on an agreement. EVO was charging1.35-1.69% at the time. He did some calculations and promised me that he could save me at least $100.00 each month and asked if I can use an extra $1000 each year. He made some notes on the agreement which I will use in court. After the first statement, TMG was already 50% higher than EVO on the same charged volume. Their debit charges are outsourced which the rep did not mention to me therefore the added fees. It costed me $67 for four debit charges as opposed to $1 from EVO who only charges $0.25 per debit transaction with a pin pad. I called TMG and was given the run around as their rep and office are slow to return calls(2-3 days). I finally got to a department to voice my concern and was told that I can get a rate review. Then I was told later that I was not qualified for one. Time passed all in their favor, the second statement was also 50% higher than EVO's on a given charged volume. I called again and was told that they will look into a rate review and call me back back. Well, I never heard from them. It was like slow motion as time is on their side. At this point I took actions of my own and called my banker and instructed them to cut TMG off and they did.

The above clearly constitutes to gross misrepresentation by TransTech. I am now seeking a Class Action and will separately file a claim against TMG on the higher charges, the promised savings and all legal fees.

I would like to advise the public though that you can stop these people by quickly reinstating your former merchant group or one that you are satisfied with and call your banker immediately to stop them from further charges instead of placing yourself and your bank account at their mercy.

James Chu
Columbia, SC