I sent everything to TMOBILE that was requried, including all the bar codes from the original box and they still say I'm missing information, but they have the actual box, so I can't reproduce it - just moved and can't find the copies I made, of course! This is the 2nd time TMOBILE pulled this on me though regarding a rebate - I think they are so full of it, they have it all figured out how not to give any money back on their updgrades and rebate offers. Very dissatisfied.