Ive its been with Tmobile almost two years and it has been a horrible experience. I have my payments set up to come out of my account automatically and has never been late. I still can't get the service Im paying for which is reception and god customer service. For my birthday I receive my birthday wishes text messages from friends and family 5 dys. late. And also any text messages sometimes ome through a week latr. Alot of times when family and friends etc. calls me they tell me my calls go straight to voicemail and my phone doesn't ring. Also sometimes when my phone rings the screen freezes and It want allow me to answer it. I barely get a signal many times when Im making calls or trying to send text messages. I have to rgue with the reps. all the time they are unprofessional as well as the management teams and everyone has fake names when you ask for real name. customers are not offered the complaint info when you ask for it. The hold time is always over an hour each call before you can speak to someone. They interrupt you and its like what you say isnt important they dnt. speak on it they just read yu a script and end the call most of the times. There's so many incidents.Many of my friends an co workers are experiencing the same problems and switch to Verizon and I think with so many isssues for so long I should be released from my contract and fees.