Tmobile stinks.
I have have over 5 blackberry curves in a less than a year. All the phones they sent over were defective. Anywhere form the screen not working, to the keyboards not functioning well, to software problems. name it and i have encountred them all. This last problem i had was with the battery. They said that they were going to send out a new one and becuase i've had so many issues with the blackberry they have sent me i asked to have the delivery expedited. They said they woudl have to charge me becuase i have had so many blackberries sent over in the past...like that was my fault. So i said fine then send it over in the next 3 to 7 business days (might i add that i use this for my work as well...) and i find out the next day that it hasn't even been shipped. I call them to have the girl tell me that it was shipped out...i asked for the tracking # and she says that there isn't one. i ask her then how do you guys track packages and i caught her in a corner. She then backs down and admits that it wasn't even sent out yet. I asked her when it was going to be shipped out and she says in the next 3 DAYS! are you crazy? Then when she hears that i am getting upset, she asks is there anything else she can do for me today...
what kind of reply is that to a customer who has been loyal and compliant with them with all this blackberry nonsense. I am so mad once my contract is up i am switching.
TMOBILE SUCKS!