This is the letter I sent to Tmobile executive e-mail accounts I found on-line after 1 hour on the phone with regular customer service department, out of all nights on my birthday 11/05/09 :)

"Hi all,
My Name is Jasmin and I have been with t-mobile for few months now, I have 3 lines 586-703-XXXX; 586-662-XXXX, and 586-850-XXXX on my account working on 2 Blackberries and a regular Motorola cell phone.

The Motorola cell phone (586-850-XXXX) has been breaking down constantly and I had it replaced 3 times already. This last time I have sent in this phone to be replaced after I received the new phone I got a letter that the phone I have sent in was damaged and that my account will be charged $100 out of warranty fee, the phone was NOT damaged and I should not be charged this fee.

I called your Customer Service department and talked to the regular representative and a supervisor named Douglas employee ID 0840193 and they told me that there is nothing that they do for me. I also asked to for them to provide me the proof of this alleged damage, they said they can not do that.

It is not fair that after all the issues I had with this Motorola phone I get charged $100 for "damaged" phone which was not the case.

I was with Verizon for 10 years and have switched to T-Mobile to get good customer service and a good value. So far this is not what I have experienced.

I am reaching out to you for your help. I am asking for this $100 fee to be waived.
I will remain to be a customer and hope to stay with T-Mobile for years, if this issue is resolved.

Thank you in advance.

Sincerely "

I had signed up for 1 year plan from April 2009 to April 2010. I had to change my plan around July09 and that plan didn;t have a contract extension online. After few months, when i checked with Customer Support they told me that my contract has extended by 3 more months.I was not informed of my contract extension during plan change. Now i asm stuck with Tmobile for 3 more months

I purhased phone plans from Suncom and after T-mobile purchased them they will not honor the plans. I have spent endless hours arguing with them. Now they are saying that I called and changed the plan. I have my original contracts and they are liars and crooks. Im looking for who to report them to for legal help

One night I went to pay my tmobile bill on line. I tried to make a payment, but the system told me that it con not process the payment, and to try another amout. So i tried another amount, and it said once again " try a different amount. I then went to heck my bank account and noticed that both charges had gone through, so in fact i paid double the amount 06/10/09. the next day i call tmobile and the lady italk to told me that they were aware thaat something was wrong with the website, however it would take 5 business day to get my money back. i told here that i needed my money right away due to the fact i had other charges that would hit the account. She told me that their was nothing she could do. i then asked to speck so a supervisor and she told me he was in a meeting, i then asked her what was his name and then she said their are many supervisors and they are all in a meeting, she never did give me a name she just gave me the run-around. Ithen searched and found the number to the corparate in Bellvue washington and called and never received a call back. The next day someone finally called me back. She told me she could get the money back in my account in 2 days (interesting) i told her that this was their mistake and i needed to be comp for my trouble and time wasted dealing with this. she set it up for me to get a newphone for half price( at least that what she said) but I had to sign a new contract. I found out later that the price was the same when signing a new contract. She also told me that I would be able to skip a month payment because i signed a new contract. Well today is 07/18/09 and low and behold I phone service was interupted due to non payment. So again I call tmobile and the lady i talked to said" i'm sorry you were mis-imformed, but their was nothing that can be done, the bill is due. So they really did not honor their end of the agreement, they just lied to me to get me to sign a contract. I've been with tmobile for about 10 years. now i know how they treat their " valued customers" I addition my service was interupted and my bill was only 7 day late. this has never happened before and i have been 3 weeks late before. i feel really screwed. someone should start a class action lawsuit on tmobile. i would be willing to sing up on that

I as many others i am seeing have been Scammed by the Tmobile Free flight tixs offer! I added Fave 5 in 2007
when it was offered as a Deal for the Free Flight tixs. I've been paying for this service now for 2 yeras!
I Applied as was was told to do and sent in Travel Dates, alternate dates, etc...
I heard NOTHING FROM THIS COMPANY!
At the end of May 2009 i get a V/M call saying that i have until June 17 2009 too Still GET MY TIXS.
THAT THIS PROGRAM HAS BEEN EXTENDED SO CALL # 800 213 9070
A voice msg picks up And then you are told to "Hold but of the Huge Volume of Calls"!
Well i have Held on for 3 Days now !!! 2 to 3 hrs a "Hold"!!!
Please let Tmobile that this is not right!
I am a loyal tmobile customer and i would like My promised Free Flight Tixs or My money back for the 2 years of service!
karen perry